Front Office Agent

Hilton Worldwide, Inc.; Venezia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A global hospitality leader in Veneto, Venezia is seeking a Front Office Agent to assist in daily operations and exceed guest expectations. The ideal candidate has strong customer service experience, excellent communication skills, and the ability to maintain high standards under pressure. You will be pivotal in creating memorable guest experiences while contributing to the hotel's operational success. Apply now to join a team committed to exceptional hospitality.

Competenze

• Previous customer service experience within the hotel/leisure/retail sector.
• Excellent interpersonal and communication skills.
• Commitment to delivering a high level of customer service.
• Flexibility to respond to a variety of work situations.

Mansioni

• Assist the Front Office Manager with daily Front Office operations.
• Provide prompt service and actively seek opportunities to drive Guest satisfaction.
• Manage, resolve or escalate any and all Guest complaints quickly.
• Ensure a high level of product knowledge of the hotel and local area.

Conoscenze

Customer service experience

Interpersonal skills

Communication skills

Ability to work under pressure

IT proficiency

Descrizione del lavoro

A Front Office agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

Responsibilities

As Front Office agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager with daily Front Office operations
• Provide prompt service and actively seek opportunities to drive Guest satisfaction
• Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
• Manage, resolve or escalate any and all Guest complaints quickly
• Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
• Attend all Front Office meetings
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Serve your role and Team in an environmentally-conscience manner

Qualifications

Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous customer service experience within the hotel/leisure/retail sector
• Excellent interpersonal and communication skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across our global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!