Front Office Agent

Hyatt Centric Milan Centrale; Lazio; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a Front Office Agent to deliver exceptional service from check-in to check-out. The ideal candidate will have at least 6 months of experience in a similar role within luxury establishments, excellent problem-solving skills, and fluency in English. This position requires flexibility in working hours and a commitment to guest satisfaction, with opportunities for growth within an engaging work environment.

Servizi

Dynamic work environment

Growth opportunities

Competenze

• At least 6 months of experience in a similar role, preferably in luxury hospitality.
• Excellent command of English; knowledge of a second foreign language is preferred.

Mansioni

• Provide excellent service from check-in to check-out.
• Assist guests with personal services such as reservations and transportation.
• Respond to general Front Office responsibilities.
• Handle guest inquiries via Email and WhatsApp.

Conoscenze

Customer orientation

Problem-solving skills

Strong interpersonal skills

Effective communication

Kindness

Friendliness

Professionalism

Flexibility in working hours

Descrizione del lavoro

Main Duties

The Front Office Agent will be responsible for providing excellent and consistent service to guests before arrival, upon arrival, and during their stay, from check-in to check-out, in order to create memorable and personalized experiences for all guests. They must deliver the highest quality of service at all times and anticipate and exceed guest expectations. The role involves working in line with our company philosophy, operational standards, and procedures, contributing to creating a harmonious work atmosphere with a collaborative approach. He / She will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, arranging transportation and any related service towards guest’s needs.

Operational

At beginning of each shift, always control the daily agenda & Logbook in order to check any last minute changes, and to double check that services are indeed confirmed with restaurant, transportation services ecc.

Make sure that any fixed charges related to Transportation costs or any other payment services are correctly inserted in Opera on guest’s reservation.

Provide normal FO Agent activities such as Check in, Check out, @ info email inbox control, scheduled with the usual Front Office shifts (AM-PM-NIGH).

Respond to general Front Office responsibilities

Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.

Runs appropriate errands for guests and picks up or delivers a variety of items.

Provides a variety of business services such as shipping packages and assisting with printing needs.

Receives, stores, and / or delivers mail and luggage.

Acquires daily care items such as toiletries, for guests and patrons.

Plans and schedules special events, parties, or meetings.

Fulfills unusual requests such as arranging for adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items.

Arranges for interpreters or translators when needed.

Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.

Performs other related duties as assigned

Represent the main point of contact for guest’s needs and request (Email & WhatsApp).

Qualifications

• Previous experience of at least 6 months in the same role, preferably in luxury hotel establishments;
• Customer orientation and good problem-solving skills;
• Strong interpersonal skills and effective communication;
• Kindness, friendliness, and professionalism;
• Flexibility in working hours and availability to work shifts / weekends;

Excellent knowledge of English, knowledge of a second foreign language will be a preferred requirement.

What we offer

• A dynamic environment;
• The opportunity to establish a continuous working relationship and growth opportunities.