Front Office Agent

Employerland; Belluno; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Cortina d'Ampezzo is seeking an experienced Front Office Agent. The role involves being the first point of contact for guests, managing check-in/check-out processes, and ensuring outstanding guest services. Candidates should possess strong communication skills, luxury hotel experience, and the ability to handle high-pressure situations. Fluency in English and Italian is required, and a degree in Hospitality Management is preferred.

Competenze

• Experience in luxury hotels with luxury standards' knowledge.
• Strong communication skills with ability to interact at all levels.
• Legal right to work in Italy.

Mansioni

• Greeting guests politely and managing all Front Office operations.
• Responding to guest inquiries and resolving issues efficiently.
• Managing e-mails and administrative work related to front office.
• Adopting up-selling techniques for maximizing revenue.
• Ensuring compliance with Hotel standards and Health & Safety procedures.

Conoscenze

Excellent communication and interpersonal skills

Problem solving in high-pressure situations

Proficiency in hotel management software and MS Office

Experience as FO Agent in luxury hotels

Advanced level of English

Advanced level of Italian

Confidence in French

Formazione

Bachelor's degree in Hospitality Management or foreign languages

Descrizione del lavoro

Employerland, on behalf of a luxury 5-star hotel in Cortina d'Ampezzo, is looking for a Front Office Agent.

Job Description

Position Overview

our Front Office Agents will be the first point of contact with the Hotel's Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel's continuing effort to deliver outstanding guest services.

Main activities

Administering all Front Office operations such as guests' registration (check-in / check-out), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the Hotel's SOPs,

• Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns,
• Managing inbound and outbound e-mails and administrative work,
• Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge,
• Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue,
• Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events,
• Completing audit procedures,
• Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner,
• Ensuring full and constant compliance with the Hotel standards and Health & Safety procedures,
• Collaborating with local law enforcement and emergency services when necessary.

Qualifications

• Experience as FO Agent in luxury hotels with luxury standards' knowledge,
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels,
• Problem solving especially in high-pressure situations,
• Good proficiency in using hotel management software and MS Office,
• Bachelor's degree in Hospitality Management or foreign languages is highly preferred,
• Advanced level of English and Italian; French confidence is a plus,
• Available for shifts during the weekends and holidays and some nights in rotation,
• Legal right to work in Italy.