Front Desk Supervisor

Hilton Worldwide, Inc.; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global hospitality company is seeking a Front Desk Supervisor in Milan. In this role, you will oversee operations at the front desk, ensuring exceptional guest service and managing team performance. The ideal candidate has prior front office experience and strong sales capabilities, as well as excellent communication skills in both Italian and English.

Competenze

• Experience in hotel, leisure, and/or retail sector.
• Demonstrated calm organizational work ethic and ability to meet deadlines.
• Maintained exceptional levels of Guest service.

Mansioni

• Supervise Front Desk operations during assigned shifts.
• Ensure team knowledge of hotel services and special events.
• Monitor standards and performance of Team Members.

Conoscenze

Front Office experience

Sales capabilities

Supervisory skills

Communication skills

Excellent customer service

Bilingual: Italian and English

Descrizione del lavoro

Job Description - Front Desk Supervisor (HOT0B9A4)

Front Desk Supervisor (Job Number: HOT0B9A4)

Work Locations

Hilton Milan Hotel
Via Luigi Galvani 12
Milan 20124

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check‑in/check‑out, Guest requests, concierge services and promotion of in‑house activities.

What will I be doing?

As Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. You are responsible for supervising the activities that create the first impressions of our Guests and must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up‑selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritise and meet deadlines
• Excellent supervisory, inter‑personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• Excellent Italian and English knowledge

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office

Schedule

Full‑time