Front Desk & Guest Experience Leader

JR Italy; Varese; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading hospitality service provider in Varese, Italy is seeking a Front Desk Manager to oversee guest interactions and team performance. The ideal candidate will have over 4 years of experience in a managerial role in a boutique or 4–5-star hotel, with strong leadership and communication skills. This position offers a chance to ensure exceptional guest experiences and manage the Front Desk operations effectively.

Competenze

• Over 4 years of experience in a Front Desk Managerial or General Manager position in a boutique hotel or a 4–5-star hotel.
• Experience handling 100+ guests in a 4–5-star hotel environment.
• Supervisory experience with 30+ team members in Guest Services.
• Strong administrative skills, including monitoring guest counts and desk volume.

Mansioni

• Own each guest interaction and ensure a seamless, premium service.
• Act as the liaison between the Front Desk Team and all Hotel Departments.
• Resolve issues effectively and oversee team development.
• Maintain professionalism and emergency preparedness.

Conoscenze

Outstanding hospitality skills

Effective communication

Leadership abilities

Organizational skills

Decision-making skills

Attention to detail

Multilingual (Spanish, Italian, Portuguese, French, German)

Descrizione del lavoro

A leading hospitality service provider in Varese, Italy is seeking a Front Desk Manager to oversee guest interactions and team performance. The ideal candidate will have over 4 years of experience in a managerial role in a boutique or 4–5-star hotel, with strong leadership and communication skills. This position offers a chance to ensure exceptional guest experiences and manage the Front Desk operations effectively.