Florence Luxury Guest Concierge

Auberge; Firenze; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Florence is seeking a Resident Host to ensure seamless guest experiences through effective communication and requests management. Ideal candidates will have experience in luxury hospitality and be fluent in English and Italian. Responsibilities include answering guest calls and handling requests professionally. The position requires attention to detail and a calm demeanor in emergencies.

Competenze

• Previous experience in a call center, guest services, or a similar customer-facing role required.
• Prior experience in luxury hospitality environments is highly desirable.

Mansioni

• Answer and process all guest interactions with courtesy and precision.
• Engage guests about their stay and manage their requests.
• Follow up to ensure guests’ requests are resolved to satisfaction.

Conoscenze

Communication in English

Communication in Italian

Attention to detail

Calmness under pressure

Descrizione del lavoro

A luxury hotel in Florence is seeking a Resident Host to ensure seamless guest experiences through effective communication and requests management. Ideal candidates will have experience in luxury hospitality and be fluent in English and Italian. Responsibilities include answering guest calls and handling requests professionally. The position requires attention to detail and a calm demeanor in emergencies.