Field Services Engineer

Vazyme; Roma; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading biotechnology firm in the Greater Rome Metropolitan Area seeks a Field Services Engineer to conduct validation and provide customer training on automatic liquid handling workstations. Responsibilities include installation, troubleshooting, and maintaining positive customer relationships. Candidates should hold a Master’s degree in Genetics or Molecular Biology and possess problem-solving and interpersonal skills. Willingness to travel is required.

Competenze

• Experience in sequencing academic/practical background or work experience, such as library preparation.
• Willingness to travel mainly within the appointed region.
• Demonstrated English written and verbal communication skills.

Mansioni

• Conduct experiment validation and customer training.
• Installation and maintenance of liquid handling workstation.
• Troubleshoot issues related to instruments and experiments.
• Develop and maintain positive relationships with customers.
• Support sales efforts through technical presentations.
• Act as a key contributor to customer feedback.

Conoscenze

Outstanding problem solving skills

Interpersonal skills

English communication

Training and presentation skills

Formazione

Master degree in Genetics or Molecular Biology

Descrizione del lavoro

Field Services Engineer, Professional Services

Location: Greater Rome Metropolitan Area.

Responsibilities

• Conduct the experiment validation and customer training for Vazyme automated liquid handling workstation.
• Installation and maintenance of liquid handling workstation, extractor, and qPCR.
• Troubleshoot issues related to instruments and the experiment of the automated liquid handling workstation. Perform preliminary on-site failure analysis to identify root cause and feedback to the corresponding company department or personnel.
• Develop and maintain positive relationships with customers.
• Support sales efforts through technical presentations, customer management or organizing seminar.
• Act as a key contributor of customer feedback to marketing and product development teams.

Qualifications

• Master degree in Genetics, Molecular Biology or related subject. Sequencing academic/practical background or work experience, such as library preparation or sequencing operation, is preferred. Undergraduate without standing knowledge and skills is welcomed as well.
• Willingness to travel mainly within the appointed region. For training or occasionals special calls, international traveling including China is required.
• Outstanding problem solving and interpersonal skills. Demonstrated English written and verbal communication and training/presentations skills.