Field Service Technician II

Honeywell; Milano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milan is seeking a Field Service Technician II to provide technical support and maintenance of complex equipment. The ideal candidate will have prior experience in installation and customer service, a good understanding of electrical systems, and the ability to engage with customers effectively. This position ensures optimal performance of equipment and high customer satisfaction.

Competenze

• Previous industry experience required.
• Basic knowledge of electrical diagrams and electrical switching.
• Experience servicing HVAC, Fire, Security, TVCC or Access Control Systems.

Mansioni

• Achieves successful on-site installation, servicing and repair processes.
• Prepare engineering drawings for Service Jobs.
• Train the customer on proper usage and troubleshooting procedures.
• Follow detailed work instructions and amend outdated instructions.

Conoscenze

Technical support

Troubleshooting

Repair and maintenance

Customer service

Interpersonal skills

Fault-finding skills

Communication skills

Descrizione del lavoro

As a Field Service Technician II here at Honeywell, you will provide technical support, troubleshoot, repair, and maintain equipment to ensure optimal performance and customer satisfaction.

• Achieves successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision.
• Prepare engineering drawings and application projects specifically for Service Jobs (. PRJ, RQ)
• Determine equipment and accessory needs for implementation and inform FSL or FSS in time
• You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams.
• You will make improvements to training guides and documentation.
• You will achieve continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment.
• You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment.
• You will represent Honeywell at industry conferences and provide technical presentations.
• Previous industry experience
• Previous technical / installation experience
• Previous customer service experience
• Basic knowledge of electrical diagrams and electrical switching
• Knowledge of Computerised Maintenance Management systems
• Ability to interact and build relationships with Customers
• Experience servicing HVAC, Fire, Security, TVCC or Access Control Systems
• Strong fault-finding skills
• Good written and oral communication
• Ability to follow instructions and identify mistakes.

We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process, toperform crucial job functions, and toreceive other benefits and privileges of employment. Please contact us torequest accommodation.