Field Service technician – Automation

Sidel; Parma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading international technology company in Parma is seeking a Field Service Technician specializing in Automation. Responsibilities include installing, commissioning, and maintaining equipment while ensuring customer satisfaction. The ideal candidate has a technical degree, strong problem-solving skills, and is willing to travel extensively. This role offers extensive training, attractive benefits, and an opportunity to work with prestigious clients in various sectors.

Servizi

Travel bonuses

Health insurance

Paid leave

Holiday bonus

Competenze

• Fluent in English, essential for working in a multicultural team.
• Field experience preferred or strong motivation to learn on the job.
• Willingness to travel extensively (often >80% of the time).

Mansioni

• Install, commission and test Sidel equipment.
• Troubleshoot and perform maintenance on machines.
• Execute precise technical diagnostics and propose corrective actions.

Conoscenze

Technical curiosity

Customer service mindset

Problem-solving

Formazione

Technical degree (automation, mechatronics, electrotechnics, industrial maintenance)

Descrizione del lavoro

Sidel is looking for a Field Service Technician (FST) specialized on Automation; the main focus is the following:

• Perform Installation, start-up, commissioning and testing of Sidel equipment supplied to customer sites
• Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel’s equipment installed at customer sites
• Finally, a good understanding of the customer needs is to be developed to provide objective advice and to ensure customer satisfaction

Your Mission

• Install, commission and test Sidel equipment, including single machines and complete production lines
• Troubleshoot, prevent and adopt corrective maintenance on electrical, mechanical and automated machines within high-speed production lines
• Execute precise technical diagnostics, share feedback with internal support teams and propose corrective actions
• Administrate equipment upgrades and optimisation, including hardware and software updates
• Collaborate closely with project managers and technical support teams to ensure customer satisfaction
• Train and empower client operators and maintenance technicians to ensure efficient equipment handling
• Report after sales opportunities detected on Customer site;
• Comply fully with Sidel and client safety rules, with clear communications throughout interventions

Your Profile

Qualifications :

• Technical degree (automation, mechatronics, electrotechnics, industrial maintenance…)
• Strong technical curiosity and eagerness to learn continuously
• Field experience preferred or strong motivation to learn on the job
• Fluent in English, essential for working in a multicultural team
• Willingness to travel extensively (often >80% of the time) and adapt to different international environments
• Excellent interpersonal skills and customer service mindset

What we offer you

• A comprehensive training program, combining factory learning, hands‑on field sessions and digital training
• Attractive benefits: travel bonuses, health insurance, provident fund, profit-sharing, paid leave, holiday bonus
• Opportunity to work on technologically advanced machines recognised worldwide
• A key role with prestigious clients, major industrial groups in food, beverages, home and personal care sectors
• An international, dynamic team and a modern, collaborative working environment that prioritises well‑being and personal and professional growth

By applying to this vacancy, the applicantacknowledges and agrees to the processing of his/her personal data included inthe job application, as per Art. 13 of the Legislative Decree nr. 196 datedJune 30th , 2003 “Italian data personal protection code” and perArt. 13 GDPR ( EU Regulation 2016/679 ).