Field Service Technician

Bystronic Group; Pistoia; In loco; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Bystronic Group cerca un Tecnico di Assistenza di 2° livello per fornire supporto operativo alle squadre di prima linea, garantendo la massima disponibilità delle macchine tubo laser presso i clienti in tutto il mondo.

La funzione richiede 3–5 anni di esperienza tecnica (meccanica, elettrica, pneumatica o ingegneria software) e competenze in installazione, collaudo e avvio, oltre a ottima conoscenza delle normative di sicurezza.

Competenze

• 3–5 anni di esperienza tecnica in service su meccanica, elettrica, pneumatici o ingegneria software.
• Esperienza pratica in commissioning di macchinari industriali, installazione e avvio.
• Conoscenza delle norme di sicurezza e della documentazione.

Mansioni

• Installare, smontare, revisionare, assemblare, mettere in servizio e consegnare macchine Bystronic tube laser, inclusa integrazione di sistemi.
• Risolvere problemi complessi e fungere da mentore per tecnici
• Rifittare macchine in loco e modificare sistemi elettrici, pneumatici e idraulici.
• Diagnostica parametri CNC/PLC e aggiorna software CNC/PLC se necessario.
• Redigere rapporti di servizio e documentazione in CRM; formare sul safety e sulle competenze PLC/CNC.

Conoscenze

Meccanica ingegneria

Elettronica ingegneria

Sistemi pneumatici

Ingegneria software

Troubleshooting

Field service

Strumenti

CNC/PLC sistemi

CRM software

Descrizione del lavoro

Descrizione dell’offerta di lavoro

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell

As a 2nd Level Service Technician, you will provide hands‑on support to 1st Level Support teams, ensuring maximum uptime of TUBE machines at customer premises worldwide.

What drives this department

The Service department is a reliable partner for our customers worldwide. We put our customers first, strive to understand their priorities and then apply innovative solutions to meet those needs. Our service team is made up of dedicated and passionate experts who strive to create an outstanding customer experience.

What you will be doing

Technical area:

• Installing, fully disassembling, revising, assembling, commissioning & handing over Bystronic tube laser machines, including system integrations.
• Resolve very complex issues. Act as role models to mentor other technicians.
• Assemble electric, pneumatic and hydraulic installations.
• Perform advanced repairs and measurements.
• Retrofit Bystronic Machines at the customer site, including modifying and retrofitting electric, pneumatic and hydraulic systems.
• Perform updates/modifications on complex issues where solution is not clearly defined.
• Diagnose and adjust parameters of CNC/PLC systems.
• Perform CNC/PLC software updates / downgrades and tests whether those were successful.

Customer interactions:

• Iidentify needs and opportunity for upgrades to support customer needs.
• Advice and optimization suggestions for machines at the customer’s place.

Internal collaboration and learning:

• Complete and communicate required reports such as: service reports, customer feedback and installation documentation in CRM.
• Train other employees on safety instructions and technological skills in PLC / CNC knowledge.
• Follow and initiate quality improvements per ISO guidelines.

Your education & experience

• Minimum of 3-5 years technical service experience: mechanical, electrical, pneumatic, and/or software engineering.
• Hands‑on experience commissioning industrial machinery, including installation, testing, troubleshooting, and start-up, is required.
• Strong knowledge of safety regulations, with a strong commitment to safety compliance, procedures, and accurate documentation.

What you need to succeed

• Approx. 80% travelling worldwide (mainly Europe).
• Good level of English.
• Adapt at balancing priorities based on repair workload.

What’s in it for you

• A dynamic and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefit package.

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change.

Life at Bystronic

Explore our careers page to learn more about how we work:

https://www.bystronic.com/int/en/career/why-join/employee-stories