Field Service Representative (m/f/d) - Center South Italy

CSA Group; Milano; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global testing and certification leader in Italy is seeking a Field Service Representative to conduct factory inspections and ensure compliance with standards. The ideal candidate will have an engineering background, strong communication skills, and the ability to work independently and travel as needed. This position offers remote working options and a comprehensive benefits package.

Servizi

Possibility of remote working

Fitness & health program

Company pension scheme

Permanent employment

Competenze

• 2+ years of industry-related experience is an asset.
• Licensed Electrician with related experience.
• Working knowledge of laboratory instrumentation related to inspections.

Mansioni

• Conduct factory inspections at CSA authorized factories.
• Prepare Factory Inspection Reports documenting inspection findings.
• Maintain contact with clients and assist with updating their records.

Conoscenze

Strong communication skills

Conflict resolution skills

Ability to work independently

Ability to read engineering drawings

Fluent in English

Ability to travel

Formazione

Bachelor’s Degree in Engineering

Electrical, Mechanical or Chemical Engineering

Associate Degree

Strumenti

High voltage test equipment

Calibrated measurement instruments

Hand tools

Descrizione del lavoro

Field Service Representative (m/f/d) - Center South Italy

The Field Service Representative maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding ongoing conformity of products bearing the CSA Mark.

Overview

CSA Group is a global leader in testing, inspection and certification. Headquartered in Canada with a global footprint of more than 30 labs and offices across Europe, Asia and North America, we test, inspect and certify a wide range of products to meet safety, performance and environmental requirements.

Responsibilities

• Conduct factory inspections at CSA authorized factories (remote and on-site). Select representative product samples to audit; determine if samples comply with all applicable standards and Certification report; review quality control and testing documentation.
• Prepare Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.
• Review previous FIRs to determine if deviations have been corrected.
• With supervision, determine satisfactory corrective action and time frame to implement changes; assess whether non-compliance warrants stop shipments, re-investigation or removal of CSA mark and take appropriate action.
• Maintain contact with clients by following up, providing information, and responding to inquiries.
• Keep current on new services available and communicate these to clients as necessary; assist clients with updating their records (address, company name, etc.).

What We Expect

• Electrical, Mechanical or Chemical Engineering or Associate Degree
• Licensed Electrician with related experience
• Bachelor’s Degree in Engineering
• 2+ years of industry-related experience is an asset
• Ability to work remotely and independently (home office)
• Strong communication and conflict resolution skills
• Ability to read and interpret engineering drawings and test data
• Ability to use calibrated measurement instruments, high voltage test equipment and hand tools
• Ability to manage multiple inspection files and changing schedules with supervision
• Working knowledge of laboratory instrumentation and procedures related to factory inspections
• Good English communication skills (oral and written); knowledge of an additional European language is welcome
• Ability to travel as needed and/or with short notice (up to 75%)

What We Offer

• An interesting and highly varied job
• Possibility of remote working and flexible hours
• Fitness & health program for work-life balance
• Company pension scheme
• Permanent employment and a secure job for the years to come
• Benefit package

Equal Opportunity

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at [e-mail] if you require accommodation in the interview process.