Field Service Engineer / Technical Support

ITEX; Plasencia; Ibrido; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading dairy technology company based in Italy is seeking a Field Service Engineer to handle installation and maintenance of advanced dairy technology systems. The role includes providing technical support both remotely and onsite, requiring significant travel throughout the EU. Candidates should have strong problem-solving skills and a customer-oriented approach. Experience with dairy farming equipment is a plus.

Competenze

• Strong technical problem-solving skills are required.
• A customer-oriented approach is essential.
• Experience with agricultural or dairy farming equipment is an advantage.

Mansioni

• Provide Tear 2 remote and onsite technical support.
• Participate in Global Support team training and seminars.
• Provide remote & onsite support according to EU support manager.
• Monitor system performance proactively.
• Provide training and updates to dealer technicians.
• Cooperate with dealers and sales team to maximize sales.
• Report activities in the CRM system.
• Escalate issues to tier 3 as required.
• Provide technical support outside North Italy when needed.
• Assume responsibility for Synergy technical support after onboarding.

Conoscenze

Technical problem-solving skills

Customer-oriented approach

Experience with agricultural or dairy farming equipment

Descrizione del lavoro

About Afimilk

Afimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting‑edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.

Summary

As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance, and support of advanced dairy technology systems on farms. You will work directly with farmers to ensure smooth operation of Afimilk products, troubleshoot any issues, and provide training on system use. The role requires a strong background in technical problem‑solving skills, and a customer‑oriented approach. Experience with agricultural or dairy farming equipment is an advantage, but not required.

Responsibilities

• Provide Tear 2 remote and onsite technical support within the Czech Republic area and from time‑to‑time other EU locations
• The position will require extensive travel
• Participate in Global Support team training and seminars overseas
• Provide remote & onsite support according to EU support manager
• Proactive monitoring on system performances (remote & onsite)
• Provide technical training and information updates to Afimilk dealer technicians
• Cooperation with the dealers and Afimilk sales team to maximize sales opportunities
• Support activity reporting in the Afimilk CRM system
• Escalation to tier 3 following the SLA defined by the HQ
• Provide technical support to customers outside of North Italy when needed
• Receive full responsibility for Synergy technical support within 6 months from start of onboarding