Field Service Engineer - Monza, Italy

Hologic, Inc.; Saronno; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading medical technology company is seeking a Field Service Engineer in Italy to provide exceptional service and support for their medical imaging products. The ideal candidate will have engineering experience, preferably in the medical devices sector, and strong troubleshooting skills. Responsibilities include maintenance, repairs, installations, and customer training across North Lombardy and Ticino. The role offers full-time employment with comprehensive training, enabling professionals to develop their careers in a supportive environment.

Competenze

• Experience in engineering, ideally in a medical device context.
• Ability to travel within the assigned territory and occasionally internationally.
• Experience working in a customer-based environment.

Mansioni

• Conduct maintenance and repairs on company products.
• Install instruments at customer locations.
• Liaise with customer IT departments and assist with installations.
• Support marketing activities at exhibitions.
• Complete administrative tasks including reports and assessments.
• Provide training to customers on product use and maintenance.

Conoscenze

Troubleshooting electrical systems

Customer service skills

Effective time management

Proficient in Microsoft Office

Good level of spoken and written English

Formazione

Bachelor's Level Degree

Descrizione del lavoro

Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.

We're thrilled to be looking for a Field Service Engineer to join our team in Italy. In this role you will be covering our Diagnostics and Breast and Skeletal Health medical imaging equipment across North Lombardy region and Ticino. To service the territory successfully you will be based around Saronno or Monza ideally.

We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling within the designated area as required and occasional international journeys to support our customers, and who love troubleshooting and finding solutions.

The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

KEY RESPONSIBILITIES

• Carry out maintenance and repair work on Hologic products
• Install instruments at customer sites
• Liaise with customer IT departments and assist with information systems installations and troubleshooting
• Support marketing activities such as exhibitions
• Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
• Provide basic use/maintenance training to customers
• Perform duties and responsibilities with autonomy in a field-based environment

KNOWLEDGE, SKILLS & EXPERIENCE

• Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
• Excellent interpersonal, communication and customer service skills
• Experience working in similar/comparable customer-based environment
• Effective Time Management Skills
• Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
• Proficient use of Microsoft products (Word, Excel, Outlook)
• Knowledge of network and interfacing with the ability to progress though training
• Good level of spoken and written English

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

Our talent partners can discuss our salary offering and bonus schemes with you.

If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!

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Job Info

• Job Identification 10387
• Job Category Technical & Engineering
• Posting Date 11/28/2025, 03:38 PM
• Degree Level Bachelor's Level Degree
• Job Schedule Full time