Field Service Engineer - Monza, Italy

Experteer Italy; Monza; Ibrido; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading medical technology company is seeking a Field Service Engineer based in Monza, Italy. The role involves maintaining and repairing medical imaging equipment in the North Lombardy region. Candidates should have an engineering background, strong customer service skills, and the ability to troubleshoot technical issues. The position includes fieldwork, with occasional travel for customer support. Opportunities for professional development and training are provided.

Servizi

Comprehensive training program

Opportunities for professional development

Salary and bonus schemes

Competenze

• Experience in electrical or mechanical engineering, preferably in a medical device background.
• Ability to travel within the assigned area and for occasional international journeys.
• Customer-focused with experience in troubleshooting.

Mansioni

• Perform maintenance and repairs on medical imaging equipment.
• Install devices at customer sites and provide training.
• Complete administrative tasks related to service delivery.

Conoscenze

Troubleshooting electrical systems

Excellent communication skills

Customer service experience

Effective Time Management

Diagnostics of mechanical systems

Proficient in Microsoft Office

Networking knowledge

Good English proficiency

Descrizione del lavoro

Field Service Engineer - Monza, Italy

Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.

We're thrilled to be looking for a Field Service Engineer to join our team in Italy. In this role you will be covering our Diagnostics and Breast and Skeletal Health medical imaging equipment across North Lombardy region and Ticino. To service the territory successfully you will be based around Saronno or Monza ideally.

We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling within the designated area as required and occasional international journeys to support our customers, and who love troubleshooting and finding solutions.

The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

KEY RESPONSIBILITIES

• Carry out maintenance and repair work on Hologic products
• Install instruments at customer sites
• Liaise with customer IT departments and assist with information systems installations and troubleshooting
• Support marketing activities such as exhibitions
• Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
• Provide basic use/maintenance training to customers
• Perform duties and responsibilities with autonomy in a field-based environment

KNOWLEDGE, SKILLS & EXPERIENCE

• Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
• Excellent interpersonal, communication and customer service skills
• Experience working in similar/comparable customer-based environment
• Effective Time Management Skills
• Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
• Proficient use of Microsoft products (Word, Excel, Outlook)
• Knowledge of network and interfacing with the ability to progress through training
• Good level of spoken and written English

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

Our talent partners can discuss our salary offering and bonus schemes with you.

If you have the right skills and experience and want to join our team, apply today. We can't wait to hear from you!