Field Service Engineer - Milan, Italy

Hologic, Inc.; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading medical technology company is seeking a Field Service Engineer in Milan, Italy. In this role, you will maintain and repair advanced medical imaging equipment, install instruments, and provide customer support. The ideal candidate has strong troubleshooting skills, experience in a customer-focused role, and proficiency in Microsoft Office. This opportunity includes comprehensive training and development throughout your career.

Competenze

• Experience in a customer-based environment preferred.
• Ability to perform duties autonomously in a field-based environment.

Mansioni

• Perform maintenance and repair on medical imaging equipment.
• Install instruments at customer locations.
• Assist with customer IT and information systems.
• Complete administrative work like reports and checklists.
• Provide basic training to customers.

Conoscenze

Troubleshooting electrical, electronic, pneumatic, and mechanical systems

Interpersonal and communication skills

Customer service experience

Time Management Skills

Problem diagnosis

Proficient in Microsoft Office

Knowledge of network interfacing

Good spoken and written English

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrizione del lavoro

Overview

Field Service Engineer – Milan, Italy

Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.

We're thrilled to be looking for a Field Service Engineer to join our team in Italy. In this role you will be covering primarily our Breast and Skeletal Health medical imaging equipment across Lombardy region. To service the territory successfully you will be based in Milan.

Responsibilities

• Carry out maintenance and repair work on Hologic products
• Install instruments at customer sites
• Liaise with customer IT departments and assist with information systems installations and troubleshooting
• Support marketing activities such as exhibitions
• Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
• Provide basic usemaintenance training to customers
• Perform duties and responsibilities with autonomy in a field-based environment

Qualifications / Knowledge, Skills & Experience

• Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
• Excellent interpersonal, communication and customer service skills
• Experience working in similar/comparable customer-based environment
• Effective Time Management Skills
• Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
• Proficient use of Microsoft products (Word, Excel, Outlook)
• Knowledge of network and interfacing with the ability to progress though training
• Good level of spoken and written English

Why join us

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

Our talent partners can discuss our salary offering and bonus schemes with you.

If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!

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