Field Service Engineer (M/F/D) - Modena/Reggio Emilia

Getinge; Milano; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading medical technology company is seeking a Field Service Engineer to support clients across North East Italy. The role involves technical assistance activities, managing spare parts, and ensuring customer satisfaction. Candidates should have at least 3 years of technical experience, technical scientific education, and be fluent in Italian. The position offers opportunities for professional growth in a stimulating environment with a competitive compensation package.

Servizi

Professional growth opportunities

Competitive compensation package

Continuous training for career progression

Competenze

• 3 years similar field technical experience required.
• Fluent in Italian and basic English.

Mansioni

• Execute technical assistance activities at customer sites.
• Provide appropriate documentation to the customer.
• Manage spare parts to ensure availability.
• Maintain valid certifications on assigned products.
• Create synergy with commercial representatives.

Conoscenze

Technical knowledge of products

Problem-resolution technical aptitude

Prioritization and organizational skills

Customer-oriented approach

Good interpersonal skills

Communication skills

Teamwork attitude

Formazione

High school diploma or technical scientific degree

Strumenti

Microsoft Office package

Descrizione del lavoro

Overview

With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Position

Field Service Engineer (M/F/D) – North East Italy

Location: Modena, Reggio Emilia or intermediate areas between the two provinces.

Responsibilities

• Execute technical assistance activities at customer sites, including maintenance, installation, FSCA, inspections in compliance with QRC requirements and customer SLA.
• Provide appropriate documentation to the customer after every intervention.
• Report promptly any complaints and support the follow‑up process.
• Manage spare parts (stock and restocking) to ensure the quantity and type of material appropriate to the assigned products and customer needs.
• Maintain valid certifications on the assigned products.
• Be responsible for assigned tools and equipment, respecting company rules and calibration plan.
• Create synergy with commercial representatives on the territory.
• Post‑sale support and customer training (optional).

Client Contact Management

• Contact customers after planning by front office to clarify technical issues and define visit schedule.

Key Competencies and Personal Qualities

• Technical knowledge of products.
• Problem‑resolution technical aptitude.
• Prioritization and organizational skills.
• Customer‑oriented approach.
• Good interpersonal skills.
• Communication skills.
• Teamwork attitude.

Requirements

• 3 years similar field technical experience.
• Microsoft Office package.
• Fluent Italian, basic English.
• High school diploma or technical scientific degree.

Benefits

Work on products that significantly improve patient life and well‑being, professional growth in a stimulating environment with continuous opportunities, innovation mindset, competitive compensation package, and continuous training for career progression.

About Us

Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Apply

If you are passionate about the medical device sector and want to join a dynamic team, send us your application! Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.