Field Service Engineer

Datalogic; Bologna; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading technology firm is seeking a Field Service Engineer to install and maintain industrial barcode readers in Bologna. This full-time role requires a degree in engineering and at least 3 years of relevant experience. The ideal candidate will provide exceptional technical support and training to clients while ensuring customer satisfaction. The position involves significant travel across EMEA. Competitive salary and growth opportunities are provided.

Competenze

• Minimum of 3 years as a service engineer, preferably in the industrial barcode scanners field.
• Willingness to travel up to 80% across EMEA countries.
• Flexibility to work outside normal hours as required.

Mansioni

• Install and commission industrial barcode scanners.
• Perform scheduled maintenance and urgent repairs.
• Provide expert technical support to customers.
• Conduct training sessions for clients’ staff.
• Prepare detailed service reports.

Conoscenze

Fluent in English

Troubleshooting skills

Organizational skills

Formazione

Degree or Diploma in Electrical/Mechanical/Automotive Engineering

Descrizione del lavoro

Join to apply for the Field Service Engineer role at Datalogic.

This role is a key part of the Field Service Team, ensuring top‑quality technical support and customer satisfaction. Your expertise will drive both customer success and the future of Datalogic’s service excellence.

Role Mission

As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing a wide range of industrial barcode readers at client sites. You will serve as the primary point of contact for technical support and will play a crucial role in ensuring customer satisfaction through timely and effective service.

Key Responsibilities

• Installation and Commissioning: Install and commission industrial barcode scanners, ensuring they operate according to customer requirements.
• Maintenance and Repairs: Perform scheduled maintenance and urgent repairs to minimize downtime of equipment, ensuring all work complies with industry standards and safety regulations.
• Technical Support: Provide expert technical support to customers, addressing and resolving issues promptly either on‑site or through remote assistance.
• Customer Training: Conduct training sessions for clients’ staff to ensure understanding and proper use of equipment.
• Documentation: Prepare detailed service reports, maintain accurate records of work performed, and update manuals as necessary.
• Customer Relationship Management: Build and maintain strong relationships with clients, gaining an understanding of their business needs and identifying opportunities for service improvement or product upgrades.
• Feedback and Reporting: Collect customer feedback and report insights to the company to continuously improve service delivery and product development processes.

Requirements

• Education: Degree or Diploma in Electrical/Mechanical/Automotive Engineering or a related field.
• Languages: English: fluent both verbal and written; additional languages are considered a plus.
• Experience: Minimum of 3 years as a service engineer, preferably within the industrial barcode scanners or similar field.

Other Information & Specific Skills

• Willingness to travel up to 80% of the time across EMEA countries, with an average trip duration of 1 week.
• Flexibility to work outside normal hours as required to meet customer needs and service demands, including holiday season, weekends and nightshift.
• Commitment to understanding and addressing customer needs, ensuring high‑quality service and satisfaction.
• Ability to prioritize tasks and respond swiftly to critical issues, ensuring minimal downtime and prompt resolution of customer concerns.
• Strong organizational skills, reliability, and a proactive attitude, demonstrating initiative in managing responsibilities efficiently and effectively.
• Troubleshooting skills with the ability to diagnose, resolve, and follow up on technical issues to ensure optimal equipment performance.
• Nice to have: resident in Lombardy, Emilia‑Romagna or East Piedmont.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing

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