Field Service Digital Expert Engineer

-; Sesto San Giovanni; Ibrido; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global technology company is seeking a Field Service Engineer to focus on instrumentation service and sales. The role involves after-sales activities, providing technical support, and promoting digital solutions. Candidates should have experience in field instrumentation service and be proficient in Italian and English. This position offers a hybrid work model, balancing fieldwork in Italy with tasks from ABB’s Sesto San Giovanni facility.

Servizi

Flexible work models

Customized training and development programs

Employee Assistance Program

Canteen

Parental Leave Program

Company Car

Competenze

• 4/5 years of experience in field instrumentation service.
• Familiarity with digitalization and remote service solutions.
• Technical presales experience is a plus.

Mansioni

• Conduct after-sales service activities such as commissioning, calibration, and troubleshooting.
• Provide technical support to enhance customer satisfaction.
• Manage service documentation and contribute to improvements.

Conoscenze

Field instrumentation service expertise

Customer satisfaction focus

Technical support skills

Ability to work independently

Proficient in Italian

Good level in English (B1)

Formazione

Technical Diploma or Bachelor's degree in Instrumentation Engineering

Strumenti

ABB Field Instrumentation products

Descrizione del lavoro

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This position reports to: Product Manager

In this role, you will have the opportunity to work as a Field Service Engineer for ABB Measurement & Analytics in IT Country, focusing on Field Instrumentation products and instrumentation service sales. The role requires expertise in ABB’s range of field instrumentation, including pressure, temperature, flow, and level measurement devices. Ensure customer satisfaction through efficient service execution and contribute to service business growth. Responsibilities include commissioning, preventive and corrective maintenance, service contracts, telephonic support, and coordination of expert service teams when required. Additionally, the role involves generating service sales opportunities by actively engaging with customers. Be ready to travel within the region and globally if needed.

The work model for the role is #LI-Hybrid with a mix (80% - 20%) of Field activities in Italy and activities based in ABB plant: Sesto San Giovanni or Tremezzina (CO) based on candidate location.

Responsibilities

• Performing after-sales service activities such as commissioning, calibration, preventive maintenance, and troubleshooting of ABB’s field instrumentation, both onsite and remotely.
• Providing technical support to ensure high-quality service, customer satisfaction, and proactive resolution of issues.
• Promoting ABB’s service portfolio, including digital solutions, through installed base discovery, upselling, and collaboration with the sales team on proposals and contracts.
• Participating in customer-related activities such as FAT, Pre‑FAT, SAT, and delivering training to customers and partners.
• Ensuring compliance with global and local safety, operational, and industry standards during all service activities.
• Managing service documentation and contributing to continuous improvement initiatives and KPI achievement.
• Coordinating with cross‑functional teams, factories, and subcontractors to enhance digital offerings and ensure seamless service execution.

Qualifications

• You hold a technical Diploma or a bachelor degree in Instrumentation Engineering or a related field.
• You have at least 4/5 years of experience in field instrumentation service.
• Familiarity with digitalization and remote service solutions is required.
• You have strong knowledge of ABB’s Field Instrumentation product portfolio.
• Ability to work independently and collaborate with multinational teams.
• Technical presales experience is an added advantage.
• You are at ease communicating proficiently in Italian and at a good level in English (B1 level).
• You hold a valid driving license.

What’s in it for you

As a member of the ABB Group, you can expect an exciting and challenging job with an individually tailored introductory training. You will work in agile teams where you have the opportunity to actively contribute and drive ideas forward. Our flexible work models offer you an optimal work-life balance. Our unique spirit is characterized by appreciation, communication at eye level and an informal work culture. We offer you customized training and development programs as well as exciting development opportunities within the company. Numerous other benefits (Canteen, Car, Parental Leave Program, Employee Assistance Program and many more) round off our offer.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.