Field Service Coordinator SLS West Europe

Wärtsilä; Monfalcone; Ibrido; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A global leader in technology solutions is seeking a Field Service Coordinator for the SLS West Europe team, primarily in Italy, Spain, or Greece. The role involves coordinating service engineers, managing job orders, and ensuring the effective execution of tasks from start to finish. Candidates should be flexible, possess a logical approach to tools management, and have knowledge of the Italian language as an advantage. Join our commitment to shaping a sustainable future.

Competenze

• Experience in coordinating service engineers and managing back-office activities.
• Ability to push sales opportunities to account managers.
• Proficient in managing internal and external stakeholders.

Mansioni

• Coordinate work from engineer requests to job completion.
• Create job packs and service orders.
• Handle invoicing and claims processing.

Conoscenze

Coordination of work orders

Sales opportunity recognition

Logical approach to tools management

Flexibility

Italian language proficiency

Strumenti

Salesforce

SAP

Descrizione del lavoro

Field Service Coordinator SLS West Europe

We are now looking for a Field Service Coordinator SLS West Europe to join our team working for a better future. The position is permanent. The preferred location is in Spain, but also Italy and Greece are possible locations.

What will you be doing?
The Field Service Coordinator SLS West Europe is part of the team that primarily coordinates the service engineers whilst also managing the many varied back‑office activities in our FS Team 1, which covers our customers in Western Europe. The successful candidate will be responsible for taking ownership from the job booking stage and organising the attendance of FS Engineers, managing the internal and external stakeholders from inception of the jobs through to final invoice and closure of the activities. This position will report to the Team 1 FS manager.

As a Field Service Coordinator SLS West Europe your work will focus on these responsibilities:

• Co‑ordination of work from 'engineer request' and throughout the resulting job/work orders
• Creating job packs for Field Service Engineers
• Creating service orders in Salesforce & SAP
• Ensuring the planning board is updated with live current data
• Ensuring all information regarding dockings/jobs is received and filed correctly
• Credits & debits processes
• Invoicing & billing
• Managing weekly timesheets from FSEs & wages to provide correct information for finance & payroll teams for salary payment deadlines
• Managing CAT 2 Field Service engineering hours and updating information to various internal reporting tools
• Handling reworks and claims

To be successful in this role, we expect you to have:

• Follow jobs/work orders from start to finish
• Recognise and push sales opportunities to Account Managers where possible
• Assist the Global Field Service / Sales Support / Sales managers when required
• Be comfortable arranging bonding jig loans to customers / other Wartsila network companies and approved partners as required
• Ensure the Field Service equipment cupboard is fulfilled/updated
• Have a logical and ordered approach to FS tools management, ensuring equipment calibration is up to date and quality processes are adhered to
• The flexibility to assist FS engineers and colleagues as required
• Italian language knowledge would be an advantage

In this role, some travel is required to meet with our customers around the world. We hope you are ready to travel approximately 10% even though most meetings are held virtually.

Why you and us?
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co‑creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps
We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. For further questions related to this position please reach out to Zoi Psomopoulou, FS Manager, Europe & Africa, at [e-mail] (only for questions from direct job applicants; applications through email will not be recorded or responded to). Welcome to join us in shaping the decarbonisation of marine and energy!

Last application date: 07/12/2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Industrial Machinery Manufacturing