Field It Technician

Hemmersbach; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading IT services company is seeking a Field IT Technician in Milan. The role involves providing IT desktop support, troubleshooting hardware and software issues, and coordinating repairs. Candidates should have 2-3 years of IT support experience, be fluent in Italian and proficient in English, and have a valid driving license. Benefits include an internal career development program and staff discounts.

Servizi

Buddy program

Internal career development program

International job opportunities

Onboarding program

Staff discounts

Meal voucher

Competenze

• Minimum 2-3 years previous experience in IT support services.
• Confidence in break/fix issues for PCs and laptops.
• Experience in OS and hardware installation and troubleshooting.

Mansioni

• Identify and resolve issues in hardware and software for various devices.
• Provide general deskside support, imaging/re-imaging PCs and laptops.
• Coordinate with third-party services for repairs under agreements.
• Assist in peripheral installations and network cabling.
• Support remote teams for network devices and servers.

Conoscenze

IT desktop support

End user support

Diagnostic capabilities

Problem-solving

Good English

Fluent Italian

Strumenti

M365

Windows 10

Active Directory (A.D)

System Center Configuration Manager (SCCM)

Descrizione del lavoro

Role:

We are looking for a Field IT Technician with experience in IT desktop support and end users support at large multinational companies, in order to support our customers on site in the area of Milan.

Main tasks of the job are:

• identify, diagnose, and resolve issues in computer hardware and software in systems such as Laptops, Desktops, Printers, Mobile devices, Tablets etc.
• provide general deskside support, imaging / re-imaging PCs and laptops
• coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
• provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
• provide smart hands and eyes support leaded by remote team for network devices and servers

Location: Milan area (availability to travel in the area is required - driving license needed)

Requirements:

• Minimum 2-3 years previous experience in the delivery of IT support services, ideally within the field
• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
• Confidence in addressing break / fix issues – Typically supporting PCs / Laptop
• Experience in OS, Apps and H / W installation and troubleshooting depending on project products
• Familiarity with ticketing system
• Good English and fluent Italian
• Availability to travel in the area of Milan
• Driving license

Benefits:

• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program
• Staff discounts
• Ticket Restaurant (Edenred, Sodexo, UP) / Meal Voucher

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.