Field It Technician

Hemmersbach; Bari; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global IT services company is seeking a Field IT Technician to support customers on-site in the Milan area. The role involves diagnosing and resolving IT issues, providing deskside support, and assisting with installations. Ideal candidates will have 2-3 years of experience in IT support, familiarity with Windows-based tools, and the ability to communicate in both English and fluent Italian. Travel within the Milan area is required.

Servizi

Buddy program

Internal career development program

International job opportunities

Onboarding program

Staff discounts

Meal Voucher

Competenze

• 2–3 years of experience in IT support services.
• Ability to diagnose and resolve hardware and software issues.
• Experience with OS, apps, and hardware installation.

Mansioni

• Identify, diagnose, and resolve computer hardware and software issues.
• Provide deskside support, imaging/re-imaging PCs.
• Assist in the installation of peripherals and cabling systems.

Conoscenze

IT support services

Windows-based applications

Network troubleshooting

Fluent Italian

Good English

Strumenti

M365

SCCM

Descrizione del lavoro

Role

We are looking for a Field IT Technician with experience in IT desktop support and end‑users support at large multinational companies, to support our customers on site in the area of Milan.

Main tasks of the job are:

• Identify, diagnose, and resolve issues in computer hardware and software in systems such as laptops, desktops, printers, mobile devices, tablets, etc.
• Provide general deskside support, imaging / re‑imaging PCs and laptops.
• Coordinate with the third‑party service provider for timely repair of the system under the maintenance agreement warranty, and repair minor flaws in hardware if not covered under the same.
• Provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems such as local area network cables, network interface cards, wired switches, etc.
• Provide smart hands‑and‑eyes support led by a remote team for network devices and servers.

Location: Milan area (availability to travel in the area is required – driving license needed).

Requirements

• Minimum 2‑3 years previous experience in delivering IT support services, ideally within the field.
• Diagnostic and support capabilities using standard Windows‑based applications & tools (such as M365, Win10, A.D & SCCM).
• Confidence in addressing break/fix issues – typically supporting PCs / laptops.
• Experience in OS, apps and hardware installation and troubleshooting depending on project products.
• Familiarity with ticketing system.
• Good English and fluent Italian.
• Availability to travel in the area of Milan.
• Driving license.

Benefits

• Buddy program.
• Internal career development program.
• International job opportunities.
• Onboarding program.
• Staff discounts.
• Ticket Restaurant (Edenred, Sodexo, UP) / Meal Voucher.

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.