Field Application Engineer / After-sales Engineer Chinse Speaker

Jinko ESS Europe; Torino; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A prominent energy solutions company in Italy is seeking a Senior Field Technician specializing in Battery Energy Storage Systems. This role involves overseeing the installation, commissioning, and maintenance of energy storage systems while ensuring customer satisfaction and compliance with safety standards. The ideal candidate has a degree in Electrical Engineering, at least 5 years of relevant experience, and fluency in Chinese and English.

Competenze

• Minimum 5-7 years of experience in field service with BESS/PCS/RESS systems.
• Proven experience leading commissioning and maintenance projects.
• Fluency in Chinese and English is a must.

Mansioni

• Lead installation and commissioning of BESS/PCS solutions.
• Coordinate and supervise field technicians during projects.
• Serve as technical contact for customers and provide detailed explanations.

Conoscenze

BESS/PCS/RESS installation and maintenance

Leadership and team management

Technical writing

Problem-solving

SCADA systems knowledge

Formazione

Diploma or degree in Electrical Engineering or related fields

Strumenti

Energy Management Systems (EMS)

Inventory management systems

Descrizione del lavoro

Job Summary :

b>We are seeking an experienced Senior Field Technician specialized in BESS (Battery Energy Storage Systems), focusing on PCS (Power Conversion Systems) and Lithium Battery Systems . This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in C&I (Commercial & Industrial), Utility Scale, and RESS (Residential Energy Storage Systems) environments.

Key Responsibilities :

1. Technical Operations :

• Lead installation, commissioning, and troubleshooting of PCS, Lithium Battery Systems, and BESS/RESS solutions.
• Conduct functional tests, performance monitoring, and system diagnostics.
• Ensure project milestones are completed in line with company standards and customer expectations.

2. Spare Parts & Inventory Management :

• Collaborate with the Warehouse Manager to manage spare parts, including receiving, inspection, and allocation.
• Ensure the correct use and availability of critical components during field operations.
• Provide feedback on parts consumption and inventory optimization.

3. Team Supervision :

• Supervise and coordinate field technicians during commissioning, maintenance, and troubleshooting tasks.
• Provide technical mentoring, on-site guidance, and team performance evaluation.

4. Call Center Technical Support :

• Participate in call center support for technical troubleshooting and remote diagnostics.
• Collaborate with the Help Desk team to resolve advanced technical cases.
• Act as the technical escalation point for complex issues.

5. Customer Support & Communication :

• Serve as the primary technical contact for customers during field operations.
• Provide detailed explanations of system performance and troubleshooting steps.
• Ensure a high level of customer satisfaction through professional service delivery.

6. Reporting & Documentation :

• Prepare technical reports, including diagnostics, repair logs, and commissioning records.
• Ensure accurate completion of service records, inspection forms, and checklists.

7. Training & Technical Procedure Development :

• Conduct technical training sessions for customers, service partners, and internal teams.
• Actively contribute to the development of training materials and technical procedures for installation, maintenance, and troubleshooting.
• Support the continuous improvement of training content by integrating field experiences and lessons learned.

8. Compliance & Safety :

• Ensure compliance with HSE (Health, Safety, Environment) standards and safety policies.
• Conduct on-site safety inspections and maintain proper tool and equipment handling procedures.

Requirements :

Education & Certification :

• Diploma or degree in Electrical Engineering, Energy Systems, Mechatronics, or related technical fields.
• Professional skills in BESS/PCS/RESS installation, maintenance, and commissioning.

Experience :

• Minimum 5-7 years of experience in field service related to BESS/PCS/RESS systems.
• Proven experience leading commissioning and maintenance projects on C&I and Utility Scale systems.
• Experience in training delivery and procedure development is highly desirable.
• Chinese and English is a must.

Technical Skills :

• Strong knowledge of PCS, BESS, and RESS technologies, including grid compliance.
• Ability to read and interpret technical blueprints, wiring diagrams, and control schematics.
• Familiarity with SCADA systems, EMS (Energy Management Systems), and monitoring platforms.
• Experience in inventory management and spare parts logistics.
• Proficiency in technical writing and training content development.

Soft Skills :

• Strong leadership and team management abilities.
• Excellent communication skills for delivering training and technical explanations.
• Problem-solving and critical thinking skills to manage complex technical challenges.
• Adaptability to changing project environments and deadlines.

Work Environment :

• Frequent travel to various project sites.
• Field-based environment with exposure to industrial and outdoor conditions.
• Ability to work in confined spaces, elevated platforms.
• On-call availability during critical project phases and emergencies.