Field Application Engineer

Nvent; Bardi; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A global electrical solutions provider is seeking a Technical Support Expert to assist with Hoffman products. Responsibilities include serving as a product expert, providing technical support, and conducting training sessions. Ideal candidates will have a degree in engineering, over 2 years of experience, and strong problem-solving skills. This role may require some travel, up to 20% of the time, and offers opportunities to impact customer satisfaction.

Competenze

• 2+ years of manufacturing/technical experience.
• English language skills of at least B2 certificate.
• Willing to travel for customer visits (max 20% of schedule).

Mansioni

• Serve as a domain expert for Hoffman products.
• Provide first line product support for customers.
• Conduct product training for customers and distributors.

Conoscenze

Problem solving

Analytical skills

Interpersonal skills

Communication skills

Customer orientation

Negotiation skills

Time management

Formazione

University Degree in Electrical/Electronic/Mechanical Engineering

Descrizione del lavoro

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Describe the role

What You Will Experience In This Position

• Serve as a domain expert for Hoffman products (enclosures, industrial climate control, panel shop automation solutions and related software) including their application, for nVent functions including Sales, Product Management, Operations, etc.
• Provide first line product support by providing help to customers and colleagues using Hoffman products and services
• Provide technical application assistance to identify modified and engineered products based on customer specification and application requirements.
• Prepare and submit quotations & proposal of non-standard products using internal CPQ and ERP systems.
• Conduct product training to customers and train distributors on quoting tools.
• Prepare compliance documents against customer specifications.
• Manage strategic projects for product enhancements, cost reduction, product consolidation and new product development.
• Review training literature for technical accuracy including installation guides and procedures, operations manuals, online learning.
• Represent nVent in industry codes and standards committees.
• Provide market specific intelligence and feedback on products and services to the commercial teams. Assist commercial teams with voice of customer (VOC) visits.
• Plan activities together with Sales Leader.
• Identify project in closing phase with sales team and provide necessary technical support.
• Inform their superior about all situations, developments and occurrences which are important for the superior or are requested by them, as well as about all upcoming decisions which require their approval.
• May be required to perform additional duties as assigned.

You Have

• University Degree or equivalent experience / Diploma in Electrical / Electronic / Mechanical Engineering
• 2+ years Manufacturing / Technical experience in a professional target driven business
• English language skills of at least B2 certificate
• Willing to travel for visiting customers max 20% of the working schedule
• Worked for a local sales office for an international manufacturing company.
• Demonstrated problem solving and complex analytical skills
• Excellent interpersonal and communication skills
• Must have strong customer orientation blended with negotiation and cost optimization skills
• Good time management skills
• Must have business insight and be able to take initiatives on their own, a good attitude, clean working track record with high integrity, should have democratic approach including directional instruction when required and be a great teammate
• Self-motivated & independent, be prepared to challenge the market and have a Can Do and Will Do attitude

We Have

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day.

nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world’s most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry‑leading brands that are recognized globally for quality, reliability and innovation.

Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at …

Commitment to strengthen communities where our employees live and work.

We encourage and support the philanthropic activities of our employees worldwide. Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money.

Core Values That Shape Our Culture

• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance
• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.