Fedeli - Client Advisor – Rinascente Tritone Rome

Fedeli 1934; Lazio; In loco; EUR 28.000 - 35.000; Part-time

Descrizione del lavoro

A premium cashmere knitwear brand in Italy is seeking a passionate Client Advisor to join their team in Rome. The role involves maximizing sales, fostering customer relationships, and ensuring a unique shopping experience. Ideal candidates have 2-3 years of luxury retail experience, excellent communication skills, and a proactive attitude. Fluent English is required, and other languages are desirable.

Competenze

• 2-3 years of experience in premium or luxury retail, ideally in menswear and womenswear.
• Strong attitude for delivering personalized shopping experiences.
• Passion for quality, design, and long-lasting fashion.

Mansioni

• Welcome and serve customers providing an excellent Fedeli experience.
• Ensure a memorable in-store experience reflecting Fedeli's philosophy.
• Build and maintain strong client relationships through consistent follow-up.

Conoscenze

Clienteling

Communication skills

Customer-focused mindset

Proactivity

CRM engagement

Fluent English

Descrizione del lavoro

Since the foundation in 1934, Fedeli has embodied the essence of Italian craftsmanship

and silent luxury. As a heritage Made in Italy cashmere knitwear brand, Fedeli merges refined manufacturing with the finest quality yarns.

Today the expertise has extended to swimwear, outerwear, accessories and seasonal essentials, offering a total look collection both for men and women.

In 2023 Prada and Zegna joined forces and invested in Fedeli; an agreement with the aim to expand horizons and continue to develop "Italian Excellence" together.

In Fedeli diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.

Fedeli i

s looking for a passionate

Client Advisor

to join our corner in

Rinascente Tritone, Rome,

for a fixed-term position.

The candidate we are searching for will work as "Fedeli ambassador", able to convey the brand's philosophy and values. He / she will be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into Fedeli world.

Key Responsibilities

• Welcome and serve the customer providing an excellent Fedeli experience
• Deliver an exceptional and tailored service to each client, ensuring a memorable in-store experience that reflects Fedeli's philosophy.
• Build and maintain strong client relationships through consistent follow-up and CRM engagement
• Support daily operations, including stock management, merchandising, and upkeep of store standards
• Contribute to the achievement of sales targets through a strong understanding of product, storytelling, and customer needs
• Uphold the brand's values of sustainability, inclusion, and refined Italian style in every interaction

Profile

• 2-3 years of experience in premium or luxury retail, ideally in both menswear and womenswear
• Strong attitude for clienteling, CRM, and delivering a personalized shopping experience
• Passion for quality, design, and long-lasting fashion
• Excellent communication skills, with a customer-focused and team-oriented mindset
• Enthusiastic, proactive, and eager to contribute to a growing and evolving brand environment
• Fluent spoken English expected. Other languages desirable