Fedeli - Client Advisor – Rinascente Milano

Fedeli 1934; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury cashmere brand in Milan seeks a passionate Client Advisor to represent them at Rinascente. The role requires 2-3 years of premium retail experience, focusing on personalized customer service and brand representation. Successful candidates should be enthusiastic and fluent in English, with strong communication skills.

Competenze

• 2-3 years of experience in premium or luxury retail.
• Strong attitude for clienteling and delivering personalized experiences.
• Fluency in English is required; other languages are desirable.

Mansioni

• Welcome and serve customers providing a unique Fedeli experience.
• Deliver exceptional service tailored to individual client needs.
• Build and maintain strong client relationships through engagement.

Conoscenze

Clienteling

CRM Engagement

Excellent communication skills

Customer-focused mindset

Team-oriented attitude

Descrizione del lavoro

Since the foundation in 1934, Fedeli has embodied the essence of Italian craftsmanship

and silent luxury. As a heritage Made in Italy cashmere knitwear brand, Fedeli merges refined manufacturing with the finest quality yarns.

Today the expertise has extended to swimwear, outerwear, accessories and seasonal essentials, offering a total look collection both for men and women.

In 2023 Prada and Zegna joined forces and invested in Fedeli; an agreement with the aim

to expand horizons and continue to develop "Italian Excellence" together.

In Fedeli diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.

Fedeli i s looking for a passionate Client Advisor to join our corner in Rinascente Milano, for a fixed-term position.

The candidate we are searching for will work as “Fedeli ambassador”, able to convey the brand’s philosophy and values. He / she will be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into Fedeli world.

Key Responsibilities

• Welcome and serve the customer providing an excellent Fedeli experience
• Deliver an exceptional and tailored service to each client, ensuring a memorable in-store experience that reflects Fedeli’s philosophy.
• Build and maintain strong client relationships through consistent follow‑up and CRM engagement
• Support daily operations, including stock management, merchandising, and upkeep of store standards
• Contribute to the achievement of sales targets through a strong understanding of product, storytelling, and customer needs
• Uphold the brand's values of sustainability, inclusion, and refined Italian style in every interaction

Profile

• 2-3 years of experience in premium or luxury retail, ideally in both menswear and womenswear
• Strong attitude for clienteling, CRM, and delivering a personalized shopping experience
• Passion for quality, design, and long‑lasting fashion
• Excellent communication skills, with a customer‑focused and team‑oriented mindset
• Enthusiastic, proactive, and eager to contribute to a growing and evolving brand environment
• Fluent spoken English expected. Other languages desirable

Start period

January 2026