Fedeli - Client Advisor – Rinascente Milano

Fedeli 1934; Milano; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A luxury retail brand in Milan is seeking a passionate Client Advisor for a fixed-term position. In this role, you will foster customer relationships, maximizing sales performance while providing a memorable shopping experience. The ideal candidate has 2-3 years of experience in premium retail, with a strong focus on clienteling and communication skills. Join us and embody the essence of Italian craftsmanship in every interaction.

Competenze

• 2-3 years of experience in premium or luxury retail, ideally in both menswear and womenswear.
• Strong attitude for clienteling and delivering a personalized shopping experience.
• Excellent communication skills with a customer-focused mindset.

Mansioni

• Welcome and serve the customer providing an excellent Fedeli experience.
• Build and maintain strong client relationships through consistent follow-up.
• Support daily operations, including stock management and store standards.

Conoscenze

Clienteling

CRM engagement

Communication skills

Customer service

Descrizione del lavoro

Since the foundation in 1934, Fedeli has embodied the essence of Italian craftsmanship and silent luxury. As a heritage Made in Italy cashmere knitwear brand, Fedeli merges refined manufacturing with the finest quality yarns.

Today the expertise has extended to swimwear, outerwear, accessories and seasonal essentials, offering a total look collection both for men and women.

In 2023 Prada and Zegna joined forces and invested in Fedeli; an agreement with the aim to expand horizons and continue to develop "Italian Excellence" together.

In Fedeli diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.

Fedeli i is looking for a passionate Client Advisor to join our corner in Rinascente Milano, for a fixed-term position.

The candidate we are searching for will work as “Fedeli ambassador”, able to convey the brand’s philosophy and values. He/she will be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into Fedeli world.

Key Responsibilities

• Welcome and serve the customer providing an excellent Fedeli experience
• Deliver an exceptional and tailored service to each client, ensuring a memorable in-store experience that reflects Fedeli’s philosophy.
• Build and maintain strong client relationships through consistent follow-up and CRM engagement
• Support daily operations, including stock management, merchandising, and upkeep of store standards
• Contribute to the achievement of sales targets through a strong understanding of product, storytelling, and customer needs
• Uphold the brand's values of sustainability, inclusion, and refined Italian style in every interaction

Profile

• 2-3 years of experience in premium or luxury retail, ideally in both menswear and womenswear
• Strong attitude for clienteling, CRM, and delivering a personalized shopping experience
• Passion for quality, design, and long-lasting fashion
• Excellent communication skills, with a customer-focused and team-oriented mindset
• Enthusiastic, proactive, and eager to contribute to a growing and evolving brand environment

Start period: January 2026

Seniority level

Associate

Employment type

Temporary

Job function

Sales and Consulting

Industries

Retail Luxury Goods and Jewelry