Fedeli - Client Advisor - Rinascente Milano

Fedeli 1934; Liguria; In loco; EUR 30.000 - 40.000; Part-time

Descrizione del lavoro

A prominent Italian luxury brand is seeking a passionate Client Advisor for a corner in Rinascente Milano. The role focuses on providing exceptional customer service, building client relationships, and supporting store operations. Candidates should have 2-3 years of experience in luxury retail, excellent communication skills, and a passion for quality design. This is a fixed-term position starting in January 2026.

Competenze

• 2-3 years of experience in premium or luxury retail, ideally in both menswear and womenswear.
• Strong attitude for clienteling, CRM, and personalized shopping experience.
• Fluent spoken English expected; other languages desirable.

Mansioni

• Welcome and serve customers providing an excellent experience.
• Deliver exceptional service ensuring a memorable in-store experience.
• Maintain strong client relationships through follow-up and CRM engagement.
• Support daily operations including stock management and merchandising.
• Contribute to achieving sales targets with strong product knowledge.

Conoscenze

Clienteling

Communication skills

Passion for design

Descrizione del lavoro

Since the foundation in 1934, Fedeli has embodied the essence of Italian craftsmanship and silent luxury. As a heritage Made in Italy cashmere knitwear brand, Fedeli merges refined manufacturing with the finest quality yarns. Today the expertise has extended to swimwear, outerwear, accessories and seasonal essentials, offering a total look collection both for men and women.

In 2023 Prada and Zegna joined forces and invested in Fedeli; an agreement with the aim to expand horizons and continue to develop "Italian Excellence" together. In Fedeli diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.

Fedeli is looking for a passionate Client Advisor to join our corner in Rinascente Milano, for a fixed-term position.

Key Responsibilities

• Welcome and serve the customer providing an excellent Fedeli experience.
• Deliver an exceptional and tailored service to each client, ensuring a memorable in‑store experience that reflects Fedeli’s philosophy.
• Build and maintain strong client relationships through consistent follow‑up and CRM engagement.
• Support daily operations, including stock management, merchandising, and upkeep of store standards.
• Contribute to the achievement of sales targets through a strong understanding of product, storytelling, and customer needs.
• Uphold the brand's values of sustainability, inclusion, and refined Italian style in every interaction.

Qualifications

• 2‑3 years of experience in premium or luxury retail, ideally in both menswear and womenswear.
• Strong attitude for clienteling, CRM, and delivering a personalized shopping experience.
• Passion for quality, design, and long‑lasting fashion.
• Excellent communication skills, with a customer‑focused and team‑oriented mindset.
• Enthusiastic, proactive, and eager to contribute to a growing and evolving brand environment.
• Fluent spoken English expected; other languages desirable.

Start period: January 2026.