Fedeli - Client Advisor - Rinascente Milano

Fedeli 1934; Lazio; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury knitwear brand in Milan is seeking a passionate Client Advisor for a fixed-term position. The ideal candidate will have 2-3 years of experience in premium retail, excellent communication skills, and a client-oriented mindset. Responsibilities include providing exceptional customer service and maintaining client relationships. This role offers the opportunity to be part of a growing brand committed to quality and Italian craftsmanship.

Competenze

• 2-3 years of experience in premium or luxury retail, ideally in both menswear and womenswear.
• Strong attitude for clienteling, CRM, and delivering a personalized shopping experience.
• Fluent spoken English expected; other languages desirable.

Mansioni

• Welcome and serve the customer providing an excellent Fedeli experience.
• Deliver tailored service ensuring a memorable in-store experience.
• Build and maintain strong client relationships through consistent follow-up.

Conoscenze

Clienteling

Customer-focused

Communication skills

Proactive attitude

Descrizione del lavoro

Since the foundation in 1934, Fedeli has embodied the essence of Italian craftsmanship and silent luxury. As a heritage Made in Italy cashmere knitwear brand, Fedeli merges refined manufacturing with the finest quality yarns.

Today the expertise has extended to swimwear, outerwear, accessories and seasonal essentials, offering a total look collection both for men and women.

In 2023 Prada and Zegna joined forces and invested in Fedeli; an agreement with the aim to expand horizons and continue to develop "Italian Excellence" together.

In Fedeli diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.

Fedeli i s looking for a passionate Client Advisor to join our corner in Rinascente Milano, for a fixed-term position.

Key Responsibilities

• Welcome and serve the customer providing an excellent Fedeli experience
• Deliver an exceptional and tailored service to each client, ensuring a memorable in-store experience that reflects Fedeli’s philosophy.
• Build and maintain strong client relationships through consistent follow-up and CRM engagement
• Support daily operations, including stock management, merchandising, and upkeep of store standards
• Contribute to the achievement of sales targets through a strong understanding of product, storytelling, and customer needs
• Uphold the brand's values of sustainability, inclusion, and refined Italian style in every interaction

Profile

• 2-3 years of experience in premium or luxury retail, ideally in both menswear and womenswear
• Strong attitude for clienteling, CRM, and delivering a personalized shopping experience
• Passion for quality, design, and long-lasting fashion
• Excellent communication skills, with a customer-focused and team-oriented mindset
• Enthusiastic, proactive, and eager to contribute to a growing and evolving brand environment
• Fluent spoken English expected. Other languages desirable

Start period

January 2026