F&B Intern - Bvlgari Hotel Milano

Bulgari Hotel Milano; Milano; In loco; EUR 10.000 - 13.000; Tempo pieno

Descrizione del lavoro

Bulgari Hotel Milano is seeking an F&B Intern to support restaurant, bar, lobby, garden, room service and events under F&B Managers. You will greet guests, deliver orders, maintain cleanliness, and help with wine service while upholding Bulgari standards.

Ideal candidates communicate well in English, are organized, and have basic computer skills; wine knowledge is a plus and a second language is desirable.

Competenze

• Must communicate in English with guests and colleagues.
• Legible communication and basic math skills required.
• Basic computer knowledge is essential.
• Wine knowledge is advantageous.

Mansioni

• Gain knowledge of service procedures across hotel F&B outlets.
• Assist in opening duties, and ensure correct table setup.
• Serve guests, direct to tables and deliver orders when appropriate.
• Maintain cleanliness and organization of service areas.
• Adhere to liquor regulations and BVLGARI standards.

Conoscenze

English communication

Legible communication

Basic math

Basic computer knowledge

Wine knowledge

Second language

Formazione

High school diploma

Some college

Certification in liquor, wine & food service

Alcohol awareness certification

Strumenti

Micros system

Descrizione del lavoro

Job Title: F&B Intern

Department: Food and Beverage

Reports to: Food and Beverage Director & Managers

JOB OVERVIEW

Working in various F&B outlets within hotel including the Restaurant, Bar, Lobby, Garden, Room Service and Events under the supervision of F&B Managers. Service guests, direct guests to table when appropriate and offer to deliver food orders to guest tables according to hotel specification, courteously and efficiently. Assist in the maintenance, cleanliness of the restaurant area and equipment.

QUALIFICATION

Essential:

• 1) Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
• 2) Ability to provide legible communication
• 3) Ability to compute basic mathematical calculations
• 4) Ability to have basic computer knowledge
• 5) Wine knowledge

Desirable:

• 1) High school graduate, some college
• 2) Certification of previous training in liquor, wine and food service
• 3) Certification in alcohol awareness program
• 4) Ability to communicate in a second language

SKILLS

• 1) Ability to understand guest’s service needs
• 2) Ability to access and input information into Micros system
• 3) Ability to be well organized, maintain concentration and think clearly when providing service to several guests within any given period of time
• 4) Ability to perform job functions with minimal supervision
• 5) Ability to work cohesively with co-workers as part of a team

JOB FUNCTIONS

• 1) Gain and maintain complete knowledge of the various service procedure in the various outlets of the hotel
• 2) Maintain complete knowledge of table/seat/station numbers, room capacity, proper table set-up and dress code of restaurant
• 3) Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in the restaurant and respective glassware and garnishes
• 4) Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
• 5) Maintain complete knowledge of all menu selections, preparation method, major ingredients, quality standards, appearance and serving temperature
• 6) Strictly abide state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
• 7) Maintain complete knowledge of Micros and manual systems
• 8) Complete opening duties as assigned
• 9) Ensure correct silverware is placed for each course in a timely manner
• 10) Direct guest to restrooms as outlined with BVLGARI standards
• 11) Check and replenish beverages
• 12) Retrieve food orders from kitchen and serve to guests
• 13) Open and serve wine / champagne bottles
• 14) Prepare and serve coffee drinks and tea
• 15) Anticipate guest’s needs, respond promptly and acknowledge guests even when busy with a SMILE
• 16) Maintain positive guest relations at all times
• 17) Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• 18) Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction
• 19) Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
• 20) Adhere to all payment, cash handling and credit policies/procedures

SECONDARY FUNCTIONS

• 1) Follow maintenance program and cleaning schedule
• 2) Legible document maintenance on work orders
• 3) Attend designated meetings and seminars
• 4) Be open to future changes within the department
• 5) Be available to offer lateral service for your department and other departments

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.