F&B Hostess

Armani Hotel Milano; Milano; In loco; EUR 20.000 - 28.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a passionate F&B Hostess to provide excellent customer service. The ideal candidate will greet guests professionally, manage reservations, and ensure a high-quality dining experience. Strong communication skills and the ability to anticipate guest needs are essential for this position.

Competenze

• Passion for delivering great customer service.
• Ability to handle guest inquiries and problems.

Mansioni

• Check guest reservation book and track occupancy chart for space.
• Greet guests as they arrive in a professional and courteous manner.
• Answer telephones and take guest reservations or provide information.
• Anticipate the needs of guests and respond accordingly.
• Recognize regular guests by name.
• Inspect and maintain daily menus for quality.
• Help out with other positions in the restaurant as needed.

Conoscenze

Customer service

Excellent communication skills

Descrizione del lavoro

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a F&B Hostess in the Food & Beverage Department. We are looking for a candidate who has a passion for delivering great customer service and excellent communication skills. MAIN RESPONSIBILITIES

• Check guest reservation book and track occupancy chart for space;
• Greet guests as they arrive in a professional and courteous manner and guide them to tables according their preference;
• Answer telephones according to internal standards and take guest reservations or provide information regarding the restaurant or any other hotel service;
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems;
• Recognize regular guests by name and utilize the guest’s name consistently;
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials;
• Helping out with other positions in the restaurant as needed.