Export Sales Assistant

Xylem; Verona; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading water technology company in Verona is seeking an Export Sales Assistant to manage customer orders and support the commercial team. The role requires fluency in Italian and English and involves coordinating the order process, providing shipping details, and ensuring compliance with export regulations. Offering a full-time permanent contract with benefits including smart working and a company bonus.

Servizi

2 days of smart working

Company bonus

Company canteen

Competenze

• 1 year experience in similar roles.
• Fluency in Italian and English is mandatory.
• French and/or Arabic is a plus.

Mansioni

• Coordinate the order process from quotation to delivery.
• Provide shipment and cost information to customers.
• Manage delivery time to meet inventory targets.

Conoscenze

Fluency in Italian

Fluency in English

Customer Account Management

Order Processing

Descrizione del lavoro

Join to apply for the Export Sales Assistant role at Xylem

The Export Sales Assistant is the first customer contact (for the Commercial Team/Sales Entity) and is responsible for the complete order process from lead time quotation to shipment release and delivery to the client. He/She supports on every matter related to the Sales process and is the point of contact for Operations and the Commercial Team in order to have a smooth internal process.

Order process:

• Order entry for Intercompany Entities worldwide (both not connected to EDI and connected to EDI).
• Lead Time Quotations both for standard and customized products.
• First analysis and elaboration of production feasibility against requested date of delivery.
• Coordination with Operations (Production Planners, Resales Team) in order to define the actual feasibility and alternative scheduling solutions.
• Provide the customer with information regarding shipment, volumes, costs, transportation options and other details to define an agreed shipment plan.
• Coordination with the internal shipping team to plan shipments based on volumes, payments, credit and/or other requirements (ex. Inspection, vessel departure dates).
• Compliance and viability check on documentation ( e.g. Certificates of Origin, Vendor Declarations, Quality aspects, possible Inspection Requirements etc.) and procedures required for order handling and shipment (with possible contacts with Chambers of Commerce, Customs, Finance Department etc.). Collaboration on solution on every possible related issue (e.g. Export, Trade Compliance).
• Delays-postponement handling which includes system update and communicating to the Customer.
• Providing Customers with shipping documentation and shipping details (tracking, awb, etc).
• Proactive management of delivery time to optimize scheduling and contribute to the achievement of OTD and OTP inventory targets (also through specific dedicated calls with the Customers to manage priorities and solve problems).

Other duties:

• Customer account codification.
• Organization of pre-shipment inspections (requests to Inspection authorities and documents handling).
• Technical support for simple requests and spare parts.
• Notifications of discrepancy on shipment.
• Dispute resolution and Credit notes requests.
• Letter of credit (LC) analysis and verification of feasibility with other departments (documents, shipping instructions, due dates, etc…).
• Coordinate Customer "Witness Test" visits on site by giving necessary support.

Required Qualifications:

• 1 year experience in similar roles.
• Fluency in Italian and English is mandatory.
• French and/or Arabic is a plus.

BENEFITS: 2 days of smart working, company bonus and company canteen.

CONTRACT: Permanent - Full Time.