Export Order Management Specialist

ABB Schweiz AG; Milano; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Ett ledande teknikföretag i Milano söker en engagerad kundservicemedarbetare som ska tillhandahålla tekniskt stöd och hantera kundärenden. Rollen kräver en examen i företagsekonomi eller likvärdig utbildning, samt erfarenhet av försäljningsadministration. Du kommer att arbeta i en hybrid arbetsmodell och kommunicera på engelska och franska. Tack vare din agila och proaktiva inställning kommer du att öka kundnöjdheten i en konstant föränderlig miljö.

Competenze

• 1-3 år erfarenhet av administrativa uppgifter inom försäljningsadministration.
• Erfarenhet av logistiskt centrum och exportprocedurer.
• Starka skriftliga och muntliga kommunikationsfärdigheter.

Mansioni

• Tillhandahålla kundservice och tekniskt stöd.
• Koordinera med interna funktioner för att lösa kundfrågor.
• Övervaka statusen för begärningar och ge regelbundna uppdateringar.

Conoscenze

Agil och proaktiv inställning

Skriven och talad engelska

Skriven och talad franska

Formazione

Examen i företagsekonomi eller likvärdig utbildning

Strumenti

SAP

Sales Force

Excel

Descrizione del lavoro

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world.

Denna position rapporterar till: EL Customer Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions. As well you will Pro-actively communicate with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information. Ensure the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. What's more you will Provide appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.).

The work model for the role is: Hybrid #Linkedin_hybrid

You will be mainly accountable for:

• Delivering effective solutions to customers with order management queries by coordinating with internal resources to resolve the issue.
• Monitoring the status of the request.
• Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
• Support the customer and act with integrity during the order activities.
• Ensuring a positive customer experience by giving them regular updates and clarification, manage a correct flow with internal stakeholders.
• Observing the overall process and trends across inquiries and identifying improvement area.

Qualifications for the role

• Degree in Business administration, or administrative education similar.
• An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
• Preferential knowledge of SAP, Sales Force and Excel.
• 1-3 years in Administrative task in sales administration department or similar; Logistic center experience; Export procedures.
• A collaborative, solution-focused approach, and strong written and spoken communication skills.
• Fluent spoken and written English and French.

More about us

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society.

go.abb/electrification

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

# ABBCareers # RunwithABB

Vi värdesätter människor med olika bakgrund. Kan det här vara ditt nästa steg? Ansök idag eller besök www.abb.com för att läsa mer om oss och se hur vår teknologi påverkar världen.