European Customer Quality Lead – Lighting Solutions

Inventronics; Treviso; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global lighting solutions company is seeking a Customer Quality Assurance Manager in Treviso, Italy. The role involves leading quality operations across Europe, managing a team, and ensuring exceptional customer satisfaction for lighting products. Candidates should have a relevant technical degree, at least 5 years of customer quality management experience, and excellent communication skills in English. This position offers a competitive compensation package and career development opportunities within an international work environment.

Servizi

Career development opportunities

International work environment

Competitive compensation package

Competenze

• Minimum 5 years of experience in customer quality management, preferably in lighting or electronics.
• Experience with quality management systems and continuous improvement methodologies.

Mansioni

• Coordinate and resolve technical customer complaints with strong communication.
• Lead technical analysis and prepare reports on returned products.
• Manage warranty claims and negotiate on-site product replacement costs.
• Drive internal resources and collaborate with teams to maintain customer satisfaction.
• Implement quality improvement measures in complaint handling processes.

Conoscenze

Customer-centric mindset

Problem-solving abilities

Leadership experience

Communication skills in English

Strong technical background in power electronics

Formazione

Bachelor's degree in electrical/electronic engineering or related

Descrizione del lavoro

A global lighting solutions company is seeking a Customer Quality Assurance Manager in Treviso, Italy. The role involves leading quality operations across Europe, managing a team, and ensuring exceptional customer satisfaction for lighting products. Candidates should have a relevant technical degree, at least 5 years of customer quality management experience, and excellent communication skills in English. This position offers a competitive compensation package and career development opportunities within an international work environment.