European Customer Experience Lead

Polti Group; Lazio; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading company in home appliances is seeking a Customer Satisfaction Manager to ensure positive customer experiences. The role involves managing service providers, analysing feedback, and coordinating with teams across Europe. Candidates need a degree in a technical or economic field, 5-7 years of experience in customer service, and fluency in English. Permanent employment is offered with competitive remuneration.

Competenze

• 5-7 years of experience in managing a customer service department.
• Strong customer-focus with a ‘customer first’ mindset.
• Fluent in English; French or Spanish is a plus.

Mansioni

• Manage customer service provider across subsidiaries.
• Coordinate with local teams for customer services.
• Collect and analyse customer feedback across channels.

Conoscenze

Customer focus

Analysis and synthesis

Organizational autonomy

Team management

Curiosity

Innovation

Formazione

Degree in technical or economic field

Strumenti

Business Intelligence software

Descrizione del lavoro

A leading company in home appliances is seeking a Customer Satisfaction Manager to ensure positive customer experiences. The role involves managing service providers, analysing feedback, and coordinating with teams across Europe. Candidates need a degree in a technical or economic field, 5-7 years of experience in customer service, and fluency in English. Permanent employment is offered with competitive remuneration.