Euronext Clearing - Client Support Analyst

Euronext; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading financial services firm is looking for a Client Support Analyst in Rome, Italy. This entry-level role involves acting as the primary contact for clients, ensuring timely issue resolution, and driving service quality. Candidates should have a strong financial background and experience in client services. Join a diverse team committed to mutual respect and service excellence.

Competenze

• Entry-level position with a focus on client support.
• Must have a financial background and experience in client services.
• High standards in service delivery required.

Mansioni

• Act as the central point of contact for allocated clients.
• Ensure efficient incident management and timely issue resolution.
• Compliance with Service Level Agreements.
• Drive continuous improvement of processes and practices.
• Contribute to operational enhancement projects.

Conoscenze

Strong financial background

Client Services experience

Service delivery

Strong analytical skills

Project management

Strong verbal communication skills

Descrizione del lavoro

Euronext Clearing - Client Support Analyst

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Responsibilities

• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and expand issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
• Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
• Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Qualifications

• Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
• Prior relevant Client Services experience
• High standards of service delivery to clients and ability to create strong relationships
• Strong analytical and organization skills and problem‑solving attitude
• Experienced with project management and ability to monitor
• Strong verbal communication skills both internally and externally

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.