EU Recalls Risk Manager, EU Customer Remediation and Risk Governance

Amazon; Milano; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A global technology leader in Milan is seeking an experienced Safety Risk Manager to lead EU product recall strategies and ensure compliance with safety regulations. The role requires strong analytical skills and ability to work in a dynamic environment. Candidates should have a Bachelor's degree and significant experience in risk management and product safety, along with proficiency in Microsoft Office and SQL.

Servizi

Inclusive culture

Career development opportunities

Flexible work-life balance

Competenze

• 5+ years of experience in compliance audit or risk management.
• Proven ability to develop and implement standards and policies.
• Experience with public policy or legal teams.

Mansioni

• Lead and coordinate EU product recall activities.
• Drive continuous improvement in recall processes.
• Serve as the go-to subject matter expert for product safety.

Conoscenze

Risk Management

Cybersecurity

Information Security

Root cause Analysis

Project Management

Formazione

Bachelor's degree or equivalent

Master's degree or equivalent

Project Management Professional (PMP) certification

Strumenti

Microsoft Office

SQL

Excel

Descrizione del lavoro

At Amazon were working to be the most customer-centric company on Earth. To get there we need exceptionally talented bright and driven people. This is an exciting opportunity to work in a highly visible space and be part of a and fast-growing company. The Regulatory Intelligence Safety and Compliance (RISC) teams charter is to protect Amazon customers from products that are illegal illegally marketed unsafe or otherwise prohibited by Amazon policies.

We are seeking an experienced Safety Risk Manager to join our EU team. This position will lead the development and execution of EU product recall strategies while ensuring compliance with regulatory requirements across multiple jurisdictions. The successful candidate will bring in-depth knowledge and expertise in product safety regulations and risk governance. They must be detail-oriented with excellent organizational skills strong customer obsession and a track record of operating in a dynamic environment. The ideal candidate will be comfortable with ambiguity have a strong attention to detail and be motivated by a fast-paced startup-like environment.

In this role you will be responsible for leading and coordinating EU product recall activities including risk assessment strategy development and execution. Your expertise in product safety and risk management will be crucial in defining policies and implementing compliance tools to ensure adherence to regulations and standards. You will own analysis and risk assessment activities required to formulate global product safety policies and implement and maintain EU specific recall monitoring systems and metrics

The ideal candidate thrives in ambiguity possesses strong strategic thinking skills and can seamlessly transition from strategy to execution. Independence in building stakeholder relationships and initiating new projects is this role you will work closely with corporate counsel legal business teams selling partner experience and support teams operational excellence product BI and data science / engineering teams to deliver high-impact end-to-end product recall governance.

Key job responsibilities

• Lead and coordinate EU product recall activities including risk assessment strategy development and execution
• Develop and maintain EU recall procedures and policies aligned with regulatory requirements
• Manage safety risks and drive initiatives to detect and prevent unsafe products on Amazon EU stores
• Define policies and implement compliance tools to ensure adherence to regulations and standards
• Own analysis and risk assessment activities required to formulate global product safety policies
• Serve as the go-to subject matter expert for complex questions regarding optimal policies for scalable product safety decisions
• Partner with internal stakeholders (Legal Public Relations Supply Chain Customer Service) to ensure effective recall management worldwide
• Implement and maintain recall monitoring systems and metrics
• Drive continuous improvement in recall processes and procedures

About the team

Here at Selling Partner Services we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups reaching 10000 employees in chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our DEI Ambassador Program. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

Our team puts a high value on work-life balance. It isnt about how many hours you spend at home or at work; its about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.

Qualifications

• Bachelors degree or equivalent
• Experience in compliance audit or risk management
• Knowledge of Microsoft Office products and applications at an advanced level
• Experience developing and implementing of standards policies and programs or equivalent
• Masters degree or equivalent
• Project Management Professional (PMP) or equivalent certification
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• Experience with SQL and Excel
• Experience in program requirements definition together with data and metrics leveraging to drive improvements
• Experience working with public policy or legal team influencing internal policy.
• Excellent organizational skills with critical attention to detail deadlines and reporting.
• Demonstrated skill and passion for problem solving process improvement to mitigate risk and deliver a positive customer experience.
• Experience working independently autonomously and collaboratively

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience

Manager

Key Skills

Arm,Risk Management,Financial Services,Cybersecurity,COSO,PCI,Root cause Analysis,COBIT,NIST Standards,SOX,Information Security,RMF

Employment Type : Full-Time

Experience : years

Vacancy : 1