Enterprise VoIP Support Engineer — Remote & Autonomous

Hustler Marketing; Roma; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading voice technology firm in Italy is seeking a Support Engineer to provide Level 2 & 3 technical support for enterprise clients. You will engage in complex troubleshooting, customer interactions, and collaborate across teams. The ideal candidate has a Bachelor's degree, a minimum of 4 years' experience in B2B support, and strong expertise in VoIP technologies. This role offers competitive remuneration and a flexible work environment.

Servizi

Flexible work environment

Professional development opportunities

Comprehensive employment benefits

Competenze

• Proven experience supporting complex B2B infrastructure with VoIP technologies.
• Minimum 4 years in B2B enterprise level support.
• Exceptional business-level English communication skills.

Mansioni

• Perform Level 2 & 3 technical troubleshooting of complex customer issues.
• Provide efficient customer support via Service Desk software, email, and phone.
• Execute configuration and implementation of customer solutions.

Conoscenze

VoIP / SIP telephony

Problem-solving

Technical documentation

Customer support

Formazione

Bachelor's degree or equivalent

Strumenti

Service Desk software

Oracle SBC

vSphere

Descrizione del lavoro

A leading voice technology firm in Italy is seeking a Support Engineer to provide Level 2 & 3 technical support for enterprise clients. You will engage in complex troubleshooting, customer interactions, and collaborate across teams. The ideal candidate has a Bachelor's degree, a minimum of 4 years' experience in B2B support, and strong expertise in VoIP technologies. This role offers competitive remuneration and a flexible work environment.