Engineer II, Global Product Support

Experteer Italy; Baranzate; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

ASM is seeking a field-service expert to ensure top-system performance for SiC CVD products at customer sites, supporting development and field service. You will analyze performance data, drive improvements, and ensure safe, reliable operation across global sites, collaborating with multifunctional teams.

The role offers exposure to cutting-edge semiconductor processes, requires 30-40% travel, and demands strong troubleshooting, technical knowledge, and communication in Italian and English.

Competenze

• 5 years of experience in the semiconductor industry including deposition (EPI, ALD, PEALD, SiC/SiCVD).
• Bachelor's degree in a technical field (e.g., Mechanical, Electrical, Chemical Engineering).
• Strong HW/SW and equipment system knowledge (including process).
• Proficient troubleshooting methodologies and problem diagnosis.
• Solid knowledge of vacuum techniques, robot controllers, PLCs, valves, and SPC.
• Strong computer skills including MS Office, OneComm, SharePoint, SAP.
• Native Italian and fluent English (spoken and written).
• Experience with ASM tool sets preferred.
• Ability to travel domestically and internationally.

Mansioni

• Oversee overall system performance of SiC CVD products at customer sites to achieve high satisfaction
• Diagnose and resolve customer issues, identifying containment and implementing long-term solutions
• Improve IQ performance of released products and report performance data
• Collect, analyze, and report system performance to define improvement plans
• Support SiC CVD hardware development (new development and CIP projects)
• Lead ASM SOPs and protocols, guiding co-workers
• Maintain and enhance service procedures, checklists, and best-known methods
• Collaborate with multiple ASM resources across departments in a fast-paced environment
• Provide fast, high-quality solutions to field/customers and document best practices
• Explain complex technical issues clearly to peers, management, and customers
• Travel domestically and internationally as required (30-40%)
• Ensure safety-first mentality in all tasks

Conoscenze

Semiconductor industry experience

Troubleshooting

English fluency

Italian native

HW/SW knowledge

Vacuum techniques

Robotics & PLCs

MS Office / SAP / SharePoint

Formazione

Bachelor's degree in Mechanical, Electrical, Chemical Engineering or related

Strumenti

ASM tool sets

Descrizione del lavoro

In this role, you will ensure top-system performance and customer satisfaction for SiC CVD products, supporting both development and field service. You’ll analyze performance data, implement improvements, and drive safe, reliable operation across global sites. You work closely with multi-functional teams to resolve issues and share best practices, shaping ASM's service excellence and advanced deposition capabilities. This position offers exposure to cutting-edge semiconductor processes and international travel.

• Oversee overall system performance of SiC CVD products at customer sites to achieve high satisfaction
• Diagnose and resolve customer issues, identifying containment and implementing long-term solutions
• Improve IQ performance of released products and report performance data
• Collect, analyze, and report system performance to define improvement plans
• Support SiC CVD hardware development (new development and CIP projects)
• Lead ASM SOPs and protocols, guiding co-workers
• Maintain and enhance service procedures, checklists, and best-known methods
• Collaborate with multiple ASM resources across departments in a fast-paced environment
• Provide fast, high-quality solutions to field/customers and document best practices
• Explain complex technical issues clearly to peers, management, and customers
• Travel domestically and internationally as required (30-40%)
• Ensure safety-first mentality in all tasks
• 5 years of experience in the semiconductor industry including deposition (EPI, ALD, PEALD, SiC/SiCVD)
• Bachelor's degree in a technical field (e.g., Mechanical, Electrical, Chemical Engineering)
• Strong HW/SW and equipment system knowledge (including process)
• Proficient troubleshooting methodologies and problem diagnosis
• Solid knowledge of vacuum techniques, robot controllers, PLCs, valves, and SPC
• Strong computer skills and familiarity with MS Office, OneComm, SharePoint, SAP
• Native Italian and fluent English (spoken and written)
• Experience with ASM tool sets preferred
• Ability to travel domestically and internationally