RETAIL - Operation Manager

Retail Search Srl; Varese; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Ein innovatives Unternehmen im Luxus-Einzelhandel sucht einen Store Operation Manager für eine neue Boutique. In dieser spannenden Rolle sind Sie verantwortlich für die reibungslose Durchführung der täglichen Abläufe im Geschäft, die Verbesserung interner Prozesse und die Sicherstellung eines erstklassigen Kundenservice. Sie arbeiten eng mit dem Store Director zusammen, um das Team zu unterstützen und die Verkaufsziele zu erreichen. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu wachsen und an Schulungen und Seminaren teilzunehmen, um Ihre Fähigkeiten weiterzuentwickeln. Wenn Sie eine Leidenschaft für den Einzelhandel haben und bereit sind, neue Herausforderungen anzunehmen, ist dies die perfekte Gelegenheit für Sie.

Competenze

• Erfahrung in einer (FRONT) Managementposition und Bereitschaft, an Wochenenden zu arbeiten.
• Starkes Verständnis für Kundenservice und Prioritäten.

Mansioni

• Überwachung und Organisation des Teams für Warenflüsse und Lagerverwaltung.
• Verantwortlich für die Schulung des Personals in SOPs und Richtlinien.

Conoscenze

Customer Service

Team Management

Organizational Skills

Communication Skills

Innovative Thinking

Strumenti

Shop In Dior

Xpert

CARE

Dior in Stock

Descrizione del lavoro

On behalf of a retail luxury company, we are looking for a Store Operation Manager (new Opening luxury boutique Malpensa).

Reporting line: Hierarchical, Store Director / Assistant Store Director & Functional, Country Operation Manager.

Job Description:

Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business driving initiatives.

Being the owner of operational excellence, he/she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans. He/she provides “Manager on Duty” coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed. He/she will receive advanced training by HQ and participate in punctual seminars.

Missions Description:

1. Stock Management & Logistics:
   • Supervise, support, and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments, etc.), including e-commerce shipping to Regional Digital warehouse.
   • As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures, and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification.
   • Organize inventory management (weekly cycle counts and annual inventory).
2. Process/Internal Control:
   • In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates).
   • Be responsible for staff training on policy & process.
3. Care Services (Repairs & Returns):
   • Supervise all after-sales requests: monitor client correspondence and follow up with administrative tasks.
   • Review after-sales reports and initiate action plans as needed.
   • Be responsible for staff training on Care Services guidelines.
4. Till & Cash Management:
   • Supervise till operations.
   • Be responsible for expense control.
5. Store Systems Referent:
   • Be the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count): ensure staff training, adoption, and correct use in the store.
   • Realize ad hoc demands concerning equipment/application access in E-services.
   • Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.).
6. Facilities Management:
   • Supervise supplies needs (uniform/consumable supplies).
   • Maintenance and store upkeep.

Profile Required:

This role is best suited to a candidate with a (FRONT) managerial position, ready to work on weekends. We also require him/her to hold the following qualifications and attributes:

1. Strong understanding of Customer Service needs and Customer priorities.
2. Innovative, proactive, and strategic.
3. Team-focused with a desire to collaborate effectively.
4. Organized, methodical, and rigorous.
5. People management skills.
6. Communication skills.