E-Commerce Specialist SGH Indirect EMEA

EssilorLuxottica; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global eyewear leader in Milan is seeking an experienced E-Commerce Specialist to manage online partnerships and optimize merchandising strategies. You will handle all activities impacting the e-commerce P&L, analyze performance metrics, and enhance customer experience. Ideal candidates have 4-5 years in Key Account Management and a strong understanding of online retail dynamics. This is a full-time role in a vibrant workplace committed to diversity and innovation.

Servizi

Inclusive workplace culture

Opportunities for career growth

Commitment to diversity

Competenze

• At least 4-5 years of experience in Key Account Management preferably in E-Business context.
• Good knowledge of merchandising principles including product presentation, assortment strategy, and promotional planning.
• Strong analytical skills to interpret e-commerce KPIs.

Mansioni

• Develop and refine sorting strategies on Algolia to optimize product visibility.
• Conduct deep dives on e-commerce performance to measure effectiveness of merchandising strategies.
• Prepare and share comprehensive reports and insights with internal stakeholders.

Conoscenze

Key Account Management

E-Business understanding

Digital innovation

Analytical skills

Formazione

4-5 years of experience in E-business

Strumenti

Microsoft Excel

PowerPoint

CMS platforms

Algolia

Project management tools

Descrizione del lavoro

Join to apply for the E-Commerce Specialist SGH Indirect EMEA role at EssilorLuxottica

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high‑quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray‑Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high‑quality vision care and best‑in‑class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e‑commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your role

The e-CommerceSpecialistSGHSiS EMEA is responsible for strategy definition and implementation on her / his online European Shop‑In‑Shop (SiS) partners, working in close relationship with them, local SGH organizations (DACH, FR, TR) and E‑commerce Manager SGH SiS EMEA. The position will be reporting to eCommerce Manager SGH SiS EMEA. He / she will be managing the relationship with a portfolio of European partners (e.g. DBK, Breuninger, …). Working cross‑functionally with internal functions, he / she will be the main responsible for all activities impacting on his / her stores’ e‑commerce P&L. The position gives 360‑degrees understanding of online business processes and trends / way of working of biggest online multicategory players. Position is the window to our online external partners and should ensure a seamless information flow from external partners to internal parties. Requires business understanding, high precision during communication flows and good presentation skills in English. Main success factor would be keeping relationship always fresh with Host Partners with new initiatives. Ensuring a good communication and relationship both with external partners and internal functions, continuously searching for new growth opportunities and finally reaching the budget targets.

Main responsibilities:

• Develop and refine sorting strategies on Algolia to optimize product visibility and ranking, balancing business priorities and customer experience
• Autonomously assess merchandising performance and propose optimizations to enhance engagement and conversion rates
• Update homepage carousels, landing pages, and promotional banners via Algolia and CMS, ensuring alignment with business goals
• Oversee the implementation of personalization initiatives, such as “You May Also Like” and Minicart recommendations, evaluating their effectiveness through data analysis
• Continuously monitor site navigation and product discovery to identify friction points and propose data‑backed improvements

Performance Analysis & Reporting:

• Conduct deep dives on e‑commerce performance to measure the effectiveness of merchandising strategies and recommend adjustments
• Track and analyze key e‑commerce KPIs (traffic, conversion rate, AOV, revenue, stock sell‑through, etc.) to inform decision‑making and deep dive on brands, models and new collection
• Prepare and share comprehensive reports and insights with internal stakeholders to drive strategic decisions
• Work closely with analytics teams to measure the impact of site actions and continuously refine merchandising selections based on data
• Strategically select products for promotions based on business KPIs, aligning selections with commercial and financial targets.
• Maintain and refine clearance product lists, ensuring seamless execution, stock optimization
• Monitor product availability across direct and indirect channels, identifying discrepancies and opportunities for realignment. Liaise with planning & D2C merchandising team
• Quantify the impact of product discontinuities and recommend proactive measures to mitigate potential revenue losses
• Collaborate with performance marketing and CRM teams to ensure site promotions are effectively leveraged across all customer touchpoints

Main requirements:

• At least 4-5 years of experience in Key Account Management preferably in E‑Business context
• Enthusiasm for digital innovation, market trends, and the evolving online retail landscape
• Prior experience in an e‑commerce role preferred, with a deep understanding of online consumer behavior and omnichannel dynamics.
• Ability to assess business needs and identify opportunities to balance revenue, marginality and product assortment
• Good knowledge of merchandising principles, including product presentation, assortment strategy, and promotional planning to drive sales and digital marketing.
• Strong analytical skills to interpret e‑commerce KPIs (Revenue, Returns, Merchandising Mix etc)
• Advanced knowledge of Microsoft Excel (e.g. Power Pivot) and PowerPoint
• Experience with E‑commerce management tools (Mirakl), Highstreet, and project management tool (ClickUp, Jira) or similar.
• Strong analytical skills to interpret e‑commerce KPIs (traffic, CR, AOV, revenue, etc.), assess product performance, and optimize site merchandising accordingly. Familiarity with Adobe Analytics preferred
• Experience with Algolia or similar tools to manage sorting rules, product ranking, and search visibility (preferred)
• Familiarity with CMS platforms for landing page updates and product management (preferred)
• Experience with project management tools like ClickUp or similar for campaign planning (preferred)

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Manufacturing

Industries

• Retail Apparel and Fashion