E-Commerce Manager

Experteer Italy; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Un prestigioso marchio italiano cerca un E-Commerce Manager a Milano. Il candidato ideale ha almeno 5 anni di esperienza nel settore e-commerce, preferibilmente nel lusso, e ottime competenze nella gestione di strumenti come Salesforce. Sarai responsabile della gestione della roadmap e-commerce e dell'integrazione della narrazione del marchio nelle iniziative digitali. Lavorerai in un ambiente innovativo con ampio spazio di crescita.

Competenze

• Almeno 5 anni di esperienza nella gestione e-commerce, preferibilmente nel settore lusso e/o bellezza.
• Conoscenza approfondita di Salesforce Commerce Cloud richiesta.
• Competenze di gestione del servizio clienti considerati un plus.

Mansioni

• Definire la roadmap e-commerce sui canali posseduti e sulle piattaforme di terzi.
• Gestire la roadmap e-commerce e monitorare gli KPI chiave per aumentare i ricavi.
• Assicurare operazioni e-commerce fluide, inclusa la gestione degli ordini e delle restituzioni.

Conoscenze

Gestione e-commerce

Project Management

Analisi web

Comunicazione

Gestione di budget

Strumenti

Salesforce Commerce Cloud

Salesforce Service Cloud

Descrizione del lavoro

E-Commerce Manager

Published on 09.29.2025 • Acqua Di Parma • Vendite

Place of employment: Milan, Italy

Contract type: Impiego a tempo indeterminato

Required experience: Almeno 5 anni

Work mode: Full time

Overview

Rooted in authentic Italian heritage, we believe in making life's simplest moments truly exceptional. Our Maison's story began in Parma in 1916. Today, our vibrant culture continues to bring refined Italianity to the world through quality, sophistication, and creativity. Driven by collaboration and a strong sense of community, our Maison offers the freedom to learn, grow, and evolve. It's a place to refine your craft in a creative environment and to shape your own path with autonomy and care. Acqua di Parma, where timeless craft meets vibrant spirit.

Job Responsibilities

• Define the e-commerce roadmap across owned channel and third-party platforms.
• Manage the e-commerce roadmap, including both project rollout and product launches. Align online assortments and campaigns with overall strategy, and monitor/optimize key business KPIs (traffic, conversion, AOV, returns) to drive revenue growth.
• Lead integration of brand storytelling within digital initiatives.
• Plan and execute launches, seasonal events, and promotions, ensuring alignment and consistency across CRM, paid media, and content. Optimize merchandising, product availability, and digital shelf execution; supervise SEO to drive qualified traffic. Provide strategic inputs to the media team (upper and lower funnel) based on data-driven insights and the commercial calendar, ensuring campaigns align with business objectives.
• Ensure smooth e-commerce operations, including order management, fulfillment, and returns; collaborate with UX/UI and tech teams to enhance site usability and personalization. Partner with customer service and supply chain for issue resolution and operational excellence; lead continuous platform improvements.
• Manage budget planning and forecasting and prepare business reviews and performance reports.

Qualifications

• Demonstrated experience in e-commerce management within the luxury and/or beauty industry, with proven experience in Project Management related to eCommerce initiatives.
• In-depth knowledge of Salesforce Commerce Cloud (SFCC) required.
• Previous experience in customer service management and knowledge of Salesforce Service Cloud is considered a plus.
• Strong understanding of P&L management as well as ecommerce operations (from order to delivery).
• Proficient with web analytics tools with proven analytical abilities, including monitoring and acting on key digital metrics.
• Excellent communication and team management skills.
• Excellent knowledge of written and spoken English is essential, additional languages are a plus.