E-commerce Manager

Eleventy World; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading fashion retail company is seeking an Ecommerce Manager based in Milan to oversee digital asset management, ecommerce content creation, and data analysis. The ideal candidate has at least 5 years of ecommerce experience, proficiency in Shopify, and strong communication skills in English and Italian. This is a full-time, mid-senior level role with a focus on luxury and retail apparel.

Competenze

• Minimum of 5 years proven experience in ecommerce management, preferably in fashion or luxury.
• Mandatory hands-on experience with Shopify Advanced or Shopify Plus.
• High proficiency in Excel and good command of the Office suite.

Mansioni

• Oversee product data and digital asset management.
• Supervise ecommerce content creation and updates.
• Provide management with the official monthly digital report.

Conoscenze

Ecommerce management

Shopify Advanced or Plus

Communication skills in English and Italian

Data analysis

Team collaboration

Formazione

Bachelor or Master in Digital or Economic area

Strumenti

Google Analytics

Excel

PowerPoint

Descrizione del lavoro

Eleventy World S.r.l. is a leading Italian fashion retail company, specializing in the production and distribution of high-quality luxury apparel and accessories. With a strong focus on contemporary elegance, Eleventy stands out for its made-in-Italy, artisanal approach and its ability to combine tradition and innovation. The company operates globally with a network of boutiques, partners, and distributors, ensuring an exclusive and tailored service to its customers.

Over the last year Eleventy has significantly expanded its presence online, both on social media channels, and through different sales channels (indirect and direct, www.eleventymilano.it).

This is a fantastic opportunity for a highly experienced and proactive professional, with a strong track record in ecommerce management and a refined passion for the digital evolution of luxury fashion.

This position is based in Milan (M1 San Babila stop), with a traditional full on-site set-up. The role reports directly to the Ecommerce Director, involves maximum collaboration within the Digital Team, works closely with other internal functional teams, and cooperates with external counterparts. The role will also be supported by a junior resource for operational execution, while the Ecommerce Manager retains full accountability for ensuring quality, accuracy, and results.

Key Accountabilities (ownership & oversight)

• Oversee product data and digital asset management, ensuring quality, completeness, and timely upload
• Supervise ecommerce content creation and updates, granting brand consistency and luxury aesthetic standards
• Oversee merchandising operations, including commercial calendar planning, cross/upselling setup, and in-collection product sorting
• Grant platform accuracy and functionality through structured site checks, audits, and reporting
• Monitor competitor activities and grant systematic reporting to management
• Supervise the evolution of digital products and customer experience, testing new tools, AI solutions, and marketing automation
• Ensure process and structure definition and documentation, granting scalability and clarity across operations
• Oversee marketplace management, ensuring assortment, positioning, and performance are aligned with brand standards
• Coordinate external partners and service providers on planning and operational activities
• Ensure that accurate tracking and cataloguing during photo shooting is performed
• Propose, plan, and execute A/B testing, ensuring structured measurement and follow‑up
• Ensure robust data analysis and insight generation, covering ecommerce (Shopify), marketplaces, Google Analytics, and ERP stock data
• Provide management with the official monthly digital report and grant alignment and tracking of initiatives versus sales performance
• Collect and analyze performance data (sales, stock, availability, product information completeness)
• Prepare the monthly digital reporting package, consolidating data from Shopify, GA, marketplaces, and stock 4S
• Track ecommerce initiatives and commercial activities versus sales reporting
• Document processes, workflows, and operational guidelines
• Carry out site checks and prepare operational reports
• Temporary cover for product data entry and digital asset upload when occasionally required
• Temporary cover for ecommerce content updates when occasionally required (site navigation, collections, product categorization, merchandising copy)

Requirements

• Bachelor or Master in a Digital or Economic related area.
• Minimum of 5 years proven experience in the same role within ecommerce management, preferably in fashion or luxury.
• Mandatory hands‑on experience with Shopify Advanced or Shopify Plus.
• Strong written and verbal communication skills in English and Italian.
• High proficiency in Excel and good command of the Office suite (particularly PowerPoint).
• Familiarity with Google Analytics and ecommerce reporting tools.
• Creativity and strong luxury aesthetic sensibility.
• Proactive and results‑driven mindset, with ability to translate strategy into measurable outcomes.
• Ability to balance strategic oversight and operational execution.
• Analytical mindset with strong data literacy.
• Team player with excellent cross‑functional collaboration skills.
• Strong sense of responsibility and autonomy.
• High attention to detail and organizational skills.
• Flexibility and adaptability in a fast‑paced environment.
• Problem‑solving attitude and effective time management.
• Assertiveness and strong communication skills.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Retail Apparel and Fashion and Retail Luxury Goods and Jewelry

Due to the volume of applications, we are unable to provide individual feedback at this stage. Part of the interview will be held in English.

We look forward to hearing from you!

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