DT Site Support Specialist Rosignano (F/M/X)

Solvay; Rosignano Marittimo; Ibrido; EUR 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

A leading chemical manufacturer is seeking a Site Support Specialist in Rosignano Marittimo to ensure robust IT support services and user assistance. The role involves troubleshooting technical issues and collaborating with IT teams to maintain efficient operations. Candidates should have a degree in IT or related fields, with strong expertise in providing technical support. Competitive pay ranging from €38,000 to €51,600 annually, alongside comprehensive benefits and a hybrid work model.

Servizi

Parental leave

Work-life balance promotion

Professional development opportunities

Competenze

• Relevant work experience in IT Support or Site IT Operations.
• Proactive in identifying and resolving IT issues.
• Adaptability to site-specific IT challenges.

Mansioni

• Troubleshoot and resolve technical issues minimizing downtime.
• Support end-users with technical assistance and training.
• Collaborate with regional and global IT teams for implementations.

Conoscenze

Technical support for IT infrastructure

Knowledge of ITIL processes

Expertise in server management

Collaboration with global IT teams

Formazione

Relevant education degree in Information Technology or Computer Science

Descrizione del lavoro

About The Role

• Our End-User Services team is integrated in the Digital Technology (DT) department.
• As a DT Site Support Specialist, you will ensure the robustness, scalability, and efficiency of IT support services at our sites by managing technical issues, maintaining IT infrastructure, and supporting end-users.
• You will be accountable for:
  • Troubleshooting and resolving technical issues to minimize downtime and disruption.
  • Supporting end-users with technical assistance and training on IT tools and systems.
  • Monitoring IT systems to identify and address potential issues proactively.
  • Collaborating with regional and global IT teams to provide local implementation activities for IT projects and initiatives.
  • Assisting with assuring compliance with IT policies, security standards, and operational procedures in the local environment.
  • Documenting local support requests, solutions, and infrastructure configurations for future reference.
  • Staying updated on emerging IT technologies and recommending improvements for the site.
• We offer a permanent contract based on hybrid working mode.

About You

• Relevant education degree or equivalent in Information Technology, Computer Science, or a comparable field.
• Relevant work experience in IT Support or Site IT Operations.
• Competencies:
  • Expert in providing technical support for IT infrastructure and digital technology services at the site level to ensure seamless operations and minimal downtime.
  • Deep knowledge of ITIL processes, as well as maintaining hardware, software, and networking components to address and resolve user issues efficiently.
  • Extensive expertise in managing site-specific IT systems, including servers, end-user devices, and network equipment, to support local business functions.
  • Experienced in collaborating with global IT teams to implement and support site-level technology solutions aligned with organizational goals.
• Behaviors:
  • Proactive in identifying and resolving IT issues to enhance user experience.
  • Adaptability to site-specific IT challenges and evolving technology needs.
  • Collaborative mindset to work effectively with IT teams, vendors, and end-users.
  • Problem-solving approach to address technical challenges with practical solutions.

About The Pay

Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. The base pay expected for this role is €38,000 - €51,600 per year in Italy. Your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.

Benefits

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well‑being: work‑life balance promotion, flexible approach to work part‑time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.

About Us

Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well‑being, creating eco‑friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world‑leading company with €4.7 billion in net sales in 2024 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon‑neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.

At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

Chemical Manufacturing

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