Documentation Specialist

SIX Payment Services; Cernusco sul Naviglio; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A payment processing company is seeking a Documentation Specialist to join their Data Management team in Cernusco sul Naviglio, Italy. The role involves developing automated document templates, ensuring document quality, and collaborating with cross-functional teams. Candidates should have experience with document automation tools and strong analytical skills. Effective communication in English is essential, and a willingness to learn German is a plus. This position offers a collegial work environment focused on growth and learning.

Competenze

• Experience with document automation tools like Doc1 or Engage1.
• Knowledge of Windows Server and MS SQL Server is advantageous.
• Willingness to learn new technologies.

Mansioni

• Developing and managing templates for automated document production.
• Ensuring accuracy and consistency in documents.
• Implementing and maintaining automated workflows.

Conoscenze

Document automation tools (Doc1/Engage1)

Analytical and problem-solving skills

Effective communication in English

Attention to detail

Strumenti

MS SQL Server

Windows Server

Unix

Descrizione del lavoro

Documentation Specialist

Date posted: 12/21 | Location: Cernusco sul Naviglio, Italy; Marano di Napoli, Italy; Milan, Italy; Rome, Italy | Company: Worldline

Our daily task in the Data Management team is to develop reports in various formats for external and internal stakeholders in card-based payment transactions, expand interfaces, and maintain our data management systems. We are a collegial, helpful team with a positive "error culture" looking for an open-minded person to join us. We place great trust and freedom in our employees and expect them to inspire our customers with passion.

Core Responsibilities:

1. Document Design and Layout: Developing and managing templates for automated document production using Doc1 or similar tools.
2. Quality Assurance and Document Maintenance: Ensuring accuracy, consistency, and adherence to compliance and branding guidelines.
3. Data Handling and Integration: Using data from various sources to create personalized, customer-centric document communications.
4. Testing: Generating customer/data-specific testing files and performing end-to-end testing.
5. Incident Handling: Resolving reported incidents and urgent tasks effectively.
6. Workflow Automation: Implementing and maintaining automated workflows for document creation and distribution.
7. Collaboration and Communication: Working with cross-functional teams to understand requirements and deliver solutions.

Qualifications:

• Experience with Doc1 / Engage1 or similar document automation tools.
• Knowledge of Windows Server, MS SQL Server, and Unix is advantageous. Programming skills are a plus.
• Understanding of data integration and basic data manipulation techniques.
• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Willingness to learn new technologies and adapt.
• Effective communication skills in English (B2/C1 level) and willingness to learn German.