District Manager

O’Tacos Corporation; Milano; Ibrido; EUR 40.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent contract

Company car

Meal vouchers

Health insurance

Mobile phone

Corporate discounts

Bonuses

Descrizione del lavoro

O’Tacos Italy S.R.L. cerca un Area Supervisor per supervisionare un portafoglio di ristoranti di proprietà, garantendo standard operativi, finanziari e di qualità. Il ruolo prevede presenza sul territorio e coordinamento di team

Con responsabilità di audit, formazione, sviluppo risorse e gestione della customer experience, supportando nuove aperture e la crescita della rete, con modello ibrido e contratto a tempo indeterminato.

Competenze

• Esperienza operativa nel settore QSR.
• Conoscenza del business dei ristoranti fast‑food e della gestione P&L.
• Leadership e gestione risorse, pianificazione shift.
• Esperienza in ambienti orientati al cliente e gestione feedback online.
• Conoscenza HACCP e norme di sicurezza alimentare.
• Buona conoscenza strumenti IT (MS Office).

Mansioni

• Presenza operativa diretta presso i ristoranti.
• Garantire coerenza operativa e qualità nel Milanese.
• Supportare i team nell’esecuzione quotidiana delle attività.
• Monitorare l’applicazione delle procedure operative e finanziarie.
• Condurre audit interni e controlli di inventario, costi del lavoro e margini.
• Sostenere l’esperienza cliente e l’immagine del brand.
• Gestire budget, P&L e sviluppo del personale.
• Favorire crescita e scalabilità della rete di ristoranti.

Conoscenze

Leadership

People management

Customer‑centric mindset

Communication

Organizational skills

Problem solving

MS Office

Strumenti

MS Office

Descrizione del lavoro

Location: Assago, IT, F520057

Company: O'Tacos Italy S.R.L.

Date: 6 Jul 2026

About the Company

O’Tacos is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of burgers through our US‑style Burger King and Belgian‑rooted Quick restaurants, French‑style O'Tacos, vibrant burger brand G La Dalle, Dunkin, Chopstix, and more.

About the Position

As part of O’Tacos’ direct expansion plan, the Area Supervisor will report to the Operations Manager and oversee a growing portfolio of company‑owned restaurants, ensuring full alignment with operational, financial, and quality standards. The role currently covers five restaurants, with a planned doubling of the network over the course of the year.

Key Responsibilities

• Hands‑on operational presence
• Ensure a consistent on‑the‑ground presence across existing restaurants in Milan Metropolitan area
• Support teams in the daily execution of operations
• Monitor the implementation of operational and financial procedures
• Conduct regular audits and spot checks (inventory, labour cost, margins, compliance)
• Drive a consistent and high‑quality customer experience aligned with brand positioning
• Ensure strong standards of service, hospitality, and store environment
• Develop teams’ ability to: build authentic customer connection, enhance product value through clear and engaging storytelling, actively manage customer feedback and online reputation
• Ensure full compliance with HACCP, safety, and quality standards
• Monitor and analyse key performance indicators across the network
• Define and implement action plans to drive sales and profitability
• Ensure budget discipline and P&L accountability
• Lead, coach, and support Restaurant Managers
• Strengthen capabilities across: performance management, people development, operational execution
• Partner with HR and Operations to build and develop strong teams
• Support new openings and ensure a smooth operational ramp‑up
• Contribute to the scalability and consistency of the network
• Gradually engage in franchising development and partner support

Required Skills and Experience

• Hands‑on experience in the QSR sector
• Solid understanding of the fast‑food restaurant business
• Knowledge of operational procedures aimed at maximizing quality, cleanliness, and service
• Proven experience in people management (training, resource allocation, shift planning)
• Experience in customer‑centric environments, with exposure to building engaging and high‑quality customer experiences
• Basic knowledge of the Tourism National Collective Labor Agreement (CCNL Turismo – preferred)
• Good understanding of a restaurant P&L
• Experience in conducting internal restaurant audits
• Knowledge of HACCP regulations
• Strong proficiency in IT tools, particularly MS Office
• Valid driving license (Category B)

Personal Attributes

• Proven leadership and coaching skills, with the ability to engage and develop teams
• Strong customer‑centric mindset, with attention to service quality, customer interaction and overall brand perception
• High level of energy and adaptability, comfortable operating in a fast‑paced and evolving environment
• Strong organisational and problem‑solving skills, with the ability to prioritise across multiple locations
• Excellent communication and interpersonal skills

What We Offer

• Permanent contract
• Level 1 – CCNL Commercio e Terziario
• Indicative gross annual salary range €40 000 to €45 000, based on experience and fit with responsibilities
• Bonus based on seniority and performance
• Company car (business and personal use), fuel card, insurance, servicing, and maintenance
• Mobile phone available also for personal use
• Meal vouchers (8 € per office day) and corporate discounts platform access
• Burger King Restaurant discounts in company stores
• Supplementary health insurance providing additional medical coverage
• Continuous learning and development opportunities to support professional growth

Why Join Us

• Contribute to our mission of becoming the market leader in QSR sector
• Career growth opportunities across all international headquarters
• Learning and development at the core of the culture
• Fun initiatives with colleagues, many focused on giving back to the community
• Flexible and hybrid work model with a modern office environment
• Environmental sustainability at the center of operations
• Diversity, equity and inclusion, with everyone welcomed equally

You Also Get These Benefits

• Meal vouchers
• Discount on company restaurants
• Access to employees corporate benefits
• Yearly bonus based on performance

EEO Statement

All applicants will receive consideration for the job with no regard to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.