Director of Studies Milano

Wallstreet; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global leader in English education is seeking a Service Manager in Milan. This full-time role requires leadership in managing an educational team and ensuring quality learning experiences for students. Candidates must be bilingual in English, hold a university degree, and possess a CELTA certification. A dynamic work environment and comprehensive training are offered.

Servizi

Comprehensive training program

Dynamic international work environment

Opportunity to impact students success

Competenze

• Native-level or bilingual English speaker.
• University degree holder.
• CELTA or equivalent ELT certification required.
• 2+ years of teaching experience.
• Excellent command of Italian, spoken and written.
• Experience in team management.

Mansioni

• Recruit, train, and develop a team of teachers.
• Implement and maintain academic quality standards.
• Teach classes according to the Wall Street English Method.
• Drive service quality and student retention.
• Oversee daily operations of the service department.

Conoscenze

Team management

Customer service

Teaching expertise

Bilingual English

Italian language skills

Formazione

University degree

CELTA or equivalent certification

Descrizione del lavoro

Wall Street English is a global leader in English education, helping people transform their lives and careers for over 50 years. With cutting-edge digital tools and a proven learning method, we deliver a unique blend of online and in-person teaching across our worldwide network. We’re bold, curious, supportive, and progress-oriented — and every team member plays a part in helping our students go further. Join us and be part of a mission that truly makes a difference.

Your Role

Are you a passionate ELT professional ready to take the next step in your career? We're looking for a driven and dynamic Service Manager to lead our educational team and ensure students receive an outstanding learning experience from start to finish.

In this key leadership role, you'll be responsible for the academic success, satisfaction, and engagement of our students, while managing and motivating a high-performing service team.

What You’ll Do

• Recruit, train, and develop a team of teachers and didactic staff
• Deliver and uphold academic quality by implementing and maintaining Standard Operating Procedures
• Teach classes in line with the Wall Street English Method
• Drive internal revenue growth through high-quality service and student retention
• Oversee the daily operations of the service department to ensure a seamless learning journey

Who You Are

We’re looking for someone who brings both expertise and leadership to the table:

• Native-level or bilingual English speaker
• University degree holder
• CELTA or equivalent ELT certification
• 2+ years of teaching experience (WSE experience a plus)
• Excellent command of Italian (spoken and written)
• Experience in team management, with a background in sales or customer service also considered an asset

What We Offer

• Full-time contract
• A comprehensive training program at onboarding and throughout your career
• The opportunity to make a meaningful impact on students’ success
• A dynamic, international work environment with a collaborative team culture