Director Of Studies

Wall Street English; Monza; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading language education provider in Monza is seeking a passionate Service Manager to lead their educational team. In this role, you will ensure academic success and student satisfaction by overseeing team development and service operations. The ideal candidate will be a native or bilingual English speaker with a university degree and CELTA certification, along with excellent Italian proficiency. Join us in making a meaningful impact on students' lives in a dynamic work environment.

Servizi

Comprehensive training program

Dynamic international work environment

Opportunity to impact students' success

Competenze

• 2+ years of teaching experience, preferably with Wall Street English.
• Strong communication skills in English and Italian.
• Ability to lead and develop a team.

Mansioni

• Recruit, train, and develop a team of teachers and didactic staff.
• Deliver academic quality by maintaining Standard Operating Procedures.
• Oversee daily operations of the service department.

Conoscenze

Team management

Sales experience

Customer service

Native or bilingual English

Excellent command of Italian

Formazione

University degree

CELTA or equivalent ELT certification

Descrizione del lavoro

Wall Street English is a global leader in English education, helping people transform their lives and careers for over 50 years. With cutting‑edge digital tools and a proven learning method, we deliver a unique blend of online and in‑person teaching across our worldwide network. We’re bold, curious, supportive, and progress‑oriented — and every team member plays a part in helping our students go further. Join us and be part of a mission that truly makes a difference.

Your Role – Are you a passionate ELT professional ready to take the next step in your career? We’re looking for a driven and dynamic Service Manager to lead our educational team and ensure students receive an outstanding learning experience from start to finish. In this key leadership role, you’ll be responsible for the academic success, satisfaction, and engagement of our students, while managing and motivating a high‑performing service team.

What You’ll Do

• Recruit, train, and develop a team of teachers and didactic staff.
• Deliver and uphold academic quality by implementing and maintaining Standard Operating Procedures.
• Teach classes in line with the Wall Street English Method.
• Drive internal revenue growth through high‑quality service and student retention.
• Oversee the daily operations of the service department to ensure a seamless learning journey.

Who You Are

• Native‑level or bilingual English speaker.
• University degree holder.
• CELTA or equivalent ELT certification.
• 2+ years of teaching experience (WSE experience a plus).
• Excellent command of Italian (spoken and written).
• Experience in team management, with a background in sales or customer service also considered an asset.

What We Offer

• Full‑time contract.
• A comprehensive training program at onboarding and throughout your career.
• The opportunity to make a meaningful impact on students’ success.
• A dynamic, international work environment with a collaborative team culture.

I candidati interessati possono inviare la propria candidatura, con l’autorizzazione al trattamento dei dati personali ai sensi dell’art. 13 del Regolamento UE 2016 / 679 e dichiarano di aver preso visione dell’informativa pubblicata sul sito sezione lavora con noi.