Director of Rooms

RETAIL SEARCH SRL - International Head Hunting For Fashion and Luxury Goods; Roma; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A luxury hotel management company in Rome is seeking a Director of Rooms to oversee the Front Office, Housekeeping, and Reservations teams. This leadership role requires 3-5 years of experience in a similar position within a reputable international hotel group. The ideal candidate will focus on enhancing guest experiences through wellness and sustainability while leading recruitment and operational strategies. Fluency in Italian and English is required, with additional languages being a plus. Competitive package offered.

Competenze

• 3–5 years of experience in a leadership position within an international hotel group.
• Strong operational knowledge of luxury hotel Rooms Division functions.
• Fluent in Italian and English; additional languages are a plus.

Mansioni

• Oversee daily operations of Front Office, Housekeeping, and Reservations.
• Ensure guest experiences reflect brand values of well-being and sustainability.
• Lead recruitment and training initiatives for the Rooms team.

Conoscenze

Leadership

Operational management

Guest service orientation

Communication skills

Problem-solving skills

Descrizione del lavoro

Director of Rooms

This luxury 5-star property is looking for a Director of rooms. The Director of Rooms is a strategic and operational leader responsible for managing the Front Office, Housekeeping and Reservations teams. With a direct team of four and broader oversight of room‑division operations, this role plays a central part in delivering an exceptional guest journey from arrival to departure, with a consistent focus on wellness, sustainability, and emotional hospitality.

This position is part of the Executive Committee and reports jointly to the General Manager and Director of Operations.

Key Responsibilities

• Oversee the performance and daily operations of the Front Office, Housekeeping and Reservations departments
• Ensure guest experiences reflect the brand's pillars of well‑being, sustainability and personalized service
• Foster a culture of care, mindfulness and excellence within the Rooms team
• Lead recruitment, training and development initiatives to build a highly motivated and service‑driven team
• Implement operational strategies that support energy conservation, reduced waste and wellness‑oriented service delivery
• Monitor guest feedback and satisfaction metrics, implementing improvements as needed
• Maintain close collaboration with all departments, especially Spa, F&B and Engineering, to ensure seamless guest service
• Oversee departmental budgets, productivity and staffing levels with a focus on efficiency and quality
• Represent the Rooms Division in strategic discussions at the Executive Committee level

Candidate Profile

• 3–5 years of experience in a leadership position within a well‑structured, international hotel group, preferably in Italy
• Strong operational knowledge of luxury hotel Rooms Division functions
• Experience leading both Front Office and Housekeeping teams in a 5‑star environment
• Fluent in Italian and English; additional languages are highly desirable
• Passionate about wellness, sustainability and innovative guest service
• Empathetic leader with excellent communication and problem‑solving skills
• Ability to thrive in a high‑expectation, detail‑focused and collaborative environment

If you would like to have more information about the role, please apply or send your CV to [e-mail]