Director of Rooms

COREcruitment Ltd; Roma; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A luxury hotel property in Rome is seeking a Director of Rooms to oversee Front Office, Housekeeping, and Reservations. This strategic leader will enhance guest experiences by focusing on wellness and sustainability while managing operational efficiency. The ideal candidate has 3–5 years of leadership experience in luxury hospitality, is fluent in Italian and English, and possesses strong communication skills. Interested applicants should send their cv to the provided email.

Competenze

• 3–5 years of experience in a leadership position in an international hotel group.
• Strong operational knowledge of Rooms Division functions.
• Experience leading Front Office and Housekeeping in a 5-star hotel.

Mansioni

• Oversee daily operations of the Front Office, Housekeeping, and Reservations teams.
• Foster a culture of care and excellence.
• Implement strategies for energy conservation and wellness-oriented service.

Conoscenze

Leadership experience

Fluency in Italian

Fluency in English

Operational excellence in luxury settings

Problem-solving skills

Strong communication skills

Descrizione del lavoro

Director of Rooms

Salary: €Negotiable

Location: Rome, Italy

This luxury 5-star property is looking for a Director of rooms. The Director of Rooms is a strategic and operational leader responsible for managing the Front Office, Housekeeping, and Reservations teams. With a direct team of 4 and broader oversight of room division operations, this role plays a central part in delivering an exceptional guest journey from arrival to departure, with a consistent focus on wellness, sustainability, and emotional hospitality.

This position is part of the Executive Committee and reports jointly to the General Manager and Director of Operations.

Key Responsibilities

• Oversee the performance and daily operations of the Front Office, Housekeeping, and Reservations departments
• Ensure guest experiences reflect the brand's pillars of well-being, sustainability, and personalized service
• Foster a culture of care, mindfulness, and excellence within the Rooms team
• Lead recruitment, training, and development initiatives to build a highly motivated and service-driven team
• Implement operational strategies that support energy conservation, reduced waste, and wellness-oriented service delivery
• Monitor guest feedback and satisfaction metrics, implementing improvements as needed
• Maintain close collaboration with all departments, especially Spa, F&B, and Engineering, to ensure seamless guest service
• Oversee departmental budgets, productivity, and staffing levels with a focus on efficiency and quality
• Represent the Rooms Division in strategic discussions at the Executive Committee level

Candidate Profile

• 3–5 years of experience in a leadership position within a well-structured, international hotel group, preferably in Italy
• Strong operational knowledge of luxury hotel Rooms Division functions
• Experience leading both Front Office and Housekeeping teams in a 5-star environment
• Fluent in Italian and English; additional languages are highly desirable
• Passionate about wellness, sustainability, and innovative guest service
• Empathetic leader with excellent communication and problem-solving skills
• Ability to thrive in a high-expectation, detail-focused, and collaborative environment

If you would like to have more information about the role, please apply or send your cv to [e-mail]