Director of Hospitaliy Operations

Guild Living; Milano; Ibrido; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A pioneering hospitality brand in Italy seeks a Director of Hospitality Operations to lead operational performance across its communities. The ideal candidate will have extensive experience in luxury hospitality, operational leadership, and fluency in both Italian and English. This full-time role offers a competitive executive package and involves hybrid work with travel across Italy.

Servizi

Expense reimbursement

Company laptop

Professional support tools

Competenze

• Proven track record in luxury hotels, resorts, senior living, or wellness hospitality.
• Experience in multi-site and/or pre-opening operations.
• Strong coaching and management skills.

Mansioni

• Lead operational performance across Italian communities.
• Oversee daily operations in luxury short-stay retreats and residential living.
• Design systems and standards for scalability and consistency.

Conoscenze

Fluency in Italian

Fluency in English

People management skills

Operational leadership

Strategic acumen

Communication skills

Descrizione del lavoro

Position Overview

Location: Italy | Type: Full‑time | Mode: Hybrid with travel

Compensation: Competitive executive package, commensurate with experience

About Guild Living

Guild Living is pioneering a new model of longevity living in Italy — creating beautifully designed communities where people can live well, stay connected, and age joyfully.

Founded by Eugene Marchese and Michael Eggington — two of Australia’s most experienced senior living executives — Guild Living combines world‑class hospitality, wellness programs, and architecture to redefine later living.

Our first community, Guild Siena, has already transformed the way Italians experience aging beautifully. With new developments underway in Trieste, Versilia, Lake Garda, and Florence, Guild Living continues its mission to create places where people can live longer, better, and more meaningfully.

The Role

As Director of Hospitality Operations, you will lead Guild Living’s operational performance across Italy, ensuring exceptional guest experiences, operational efficiency, and financial excellence.

This is a hands‑on executive leadership role, ideal for a Director of Operations, Hotel General Manager, or Hospitality Leader with experience in managing multi‑site or mixed‑use wellness and lifestyle destinations.

Key Responsibilities

• Provide strategic and operational leadership across Guild Living’s Italian communities, ensuring brand consistency, profitability, and service excellence.
• Oversee daily operations across luxury short‑stay retreats and residential living communities.
• Lead and develop high‑performing teams, fostering a culture of accountability, guest focus, and operational excellence.
• Design and implement systems, SOPs, and service standards to ensure scalability and consistency.
• Manage P&L performance, budgets, and KPIs, reporting directly to the Guild Living Global Board.
• Build and maintain relationships with key stakeholders — investors, local authorities, partners, and collaborators.
• Support pre‑opening planning, recruitment, and on‑site launch execution for new destinations.
• Collaborate cross‑functionally with marketing, design, and development teams to align guest experience, wellness programs, and brand storytelling.

About You

You are an experienced Hospitality Director, Cluster General Manager, or Operations Executive with a proven track record in luxury hotels, resorts, senior living, or wellness hospitality.

You bring:

• Fluency in Italian and English
• Strategic acumen and hands‑on operational leadership
• Strong people management and coaching skills
• Excellent communication and stakeholder engagement abilities
• Experience in multi‑site and/or pre‑opening operations
• Passion for design, wellness, and lifestyle‑led hospitality

Details

• Contract: Full‑time executive appointment (or consultancy)
• Working hours: Flexible, hybrid, with travel across Italy
• Remuneration: Competitive executive package (to be negotiated)
• Benefits: Expense reimbursement, company laptop, and professional support tools

Why Join Guild Living

• Lead Italy’s most innovative hospitality and longevity brand
• Shape guest experience and operational excellence across multiple destinations
• Work directly with visionary founders Eugene Marchese and Michael Eggington
• Join a purpose‑driven company blending design, wellness, and human connection

To Apply

Please send your CV and a short note describing how your leadership aligns with Guild Living’s vision for hospitality and longevity living to [e-mail].

“The beauty of every age begins with how we live each day.”